Software Engineer II - Customer Data

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog at blog and check out our open source projects at open source projects.

At Invoca, we believe in building a diverse team whose skills, experiences, and backgrounds complement one another. If you're interested in joining us but don’t tick every box, we still encourage you to apply!

You Will:

• Develop expertise in the customer data platform through feature development and documentation in the Invocan way
• Have the opportunity to grow as an engineer and mentor in a highly collaborative and inclusive environment
• Level up those around you to help them grow while reinforcing your own knowledge
• Have end-to-end responsibility for complex projects that require the work of multiple people to complete
• Diagnose the root cause of problems for any service area owned by the team
• Be part of a self-sufficient team with a dedicated Product Manager and QA Engineer
• Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Be able to help guide a team around impediments to progress

You Have:

• Experience as a software engineer working on high-scale SaaS software.
• Interest working with Ruby On Rails
• Experience in working in a large, rapidly changing, and evolving codebase 
• Passion about good documentation and love to research problems
• Familiarity with CICD pipelines (Github actions, Jenkins, bamboo or the equivalent)
• Experience with database fundamentals and design
• Familiarity with monitoring tools like Grafana or equivalent
• Clear and effective communicator

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $102,000 - $135,000/ plus bonus potential

For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca’s benefits offerings in your region, please reach out to our People Team.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote