Customer Success Agent (Freelance / Contractor)

Remote | Flexible Workload | Start Date: ASAP

Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for “invest in your values”, and we’re on a mission to make millions of people impact investors.

We’re looking for a freelancer or contractor based in Poland to join our Customer Success Team and help us deliver exceptional customer experiences.

Your Role

As part of the Customer Success Team, you’ll collaborate with 3–5 colleagues to support our impact investors. You will:

• Be a champion for our customers: Understand their needs and how Inyova helps them achieve their goals.
• Provide expert support: Handle customer inquiries via phone, chat, and email about Inyova and impact investing.
• Shape our product: Gather customer feedback to help improve the platform and create a seamless user experience.
• Facilitate onboarding: Guide customers through account setup, verification, and getting started with Inyova.
• Drive continuous improvement: Contribute to refining customer touchpoints and updating resources like our FAQ section.

What We’re Looking For

You’re the ideal candidate if you:

• Are fluent in German and English (C1 level or higher in both). Swiss German and/or French are a plus.
• Have a passion for spreading the word about sustainable investing and Inyova’s mission.
• Possess excellent problem-solving skills and empathy for customer needs.
• Enjoy using technology, including CRM tools (e.g., Jira, Zendesk) and standard office applications (e.g., G-Suite, MS Office).
• Have experience with phone and email support.
• Are curious about finance and how sustainable investing can change the world (financial knowledge is a bonus, not a requirement).

What We Offer

As a freelancer or contractor working with Inyova, you’ll enjoy:

• Flexibility: Work remotely and set your own schedule.
• Purpose-driven work: Contribute to a mission that’s making a tangible impact.
• A collaborative team: Join a dynamic, supportive group of colleagues who care about your success.
• Professional growth: Learn from a high-performing team in a fast-paced startup environment.
• Competitive compensation: Paid per agreed terms for your contributions, with the opportunity to work on exciting and meaningful projects.

Application Details

Workload: Flexible (suggested 80–100%) | Start Date: ASAP | Location: Remote, based in Poland

We encourage applications from diverse backgrounds and those who may not meet all the listed criteria. If you’re passionate about sustainable investing and customer success, we want to hear from you!