Client Support Agent for US Healthcare Account (WFH) CLAB

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Calls the facilities to relay critical laboratory results
• Assists in placing order for STAT, specimen pick up etc.
• Assists in the main customer service inquiries
• Tracks productivity manually in MS Excel
• Communicates with onshore counterpart for all function related inquiries
• Follows up on pending orders or laboratory results

Job Description: 

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• 6 months - 1 year BPO experience   

• Healthcare Account experience is an advantage
• Ability to multitask (taking in calls and responding to email)
• Organized and keen attention to details
• Good verbal and written English skills
• Amenable working night shift (shifting)
• Must be residing within Greater Manila Area

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives