Healthcare Case Account Agent (USA Healthcare experience) - EST hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering Billing and Accounts Receivable Management Services in the Healthcare Sector, and are seeking a Healthcare Case Account Agent with USA Healthcare experience.

**** ONLY CANDIDATES WITH USA HEALTHCARE CALL CENTRE EXPERIENCE WILL BE CONSIDERED. PLEASE DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT. ****

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

• Manage healthcare accounts, ensuring seamless claims processing and authorizations.
• Review clinical information for case management and coordinate approvals.
• Follow up on claims, resolve denials, and liaise with insurance providers.
• Utilize MS Office (Excel, PDF, Outlook) for reporting and documentation.
• Ensure compliance with billing policies and healthcare regulations.

• Minimum of 1 year Case Account Agent (reviewing clinicals) within the USA Healthcare Industry
• Minimum of 1 year experience in USA medical billing (claims), initial authorization process (in-patient) and approvals (follow up), USA healthcare and insurance processes
• Minimum of 6-months Call Centre Customer Service experience
• Completed medical or related courses

Other:

• Ability to work in a extremely fast-paced environment
• Strong analytical skills and good judgment
• Highly detail-oriented and precise
• Efficient in managing and prioritizing emails
• Excellent communication, problem-solving, and organizational abilities
• Follows established processes with accuracy
• Understands processes with the ability to exercise good judgement in taking appropriate next steps

If you are not contacted within 14 working days, please consider your application unsuccessful.