Level 1-2 Help Desk Technician

About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.

Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team. You will play a crucial role in ensuring the smooth operation of our clients’ IT infrastructure. You’ll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we’d love to hear from you! Apply now and become part of the IT Link Now family.

Responsibilities:

• Provide exceptional technical support to clients.
• Troubleshoot hardware and software issues promptly.
• Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
• Collaborate with other team members to resolve complex technical problems.
• Conduct regular system maintenance and updates.
• Document all service activities accurately.
• Ensure compliance with security protocols and best practices.

Qualifications:

• English/Spanish Proficiency
• High school diploma or equivalent.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
• Proven experience in IT support, preferably in an MSP environment.
• Strong knowledge of Windows operating systems, hardware, and networking.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Perks:

• Competitive salary based on experience.
• Health benefits
• Professional development opportunities.
• Collaborative and supportive work environment.
• Opportunities for growth within the company.