Key Account Manager

About item America LLC:

item America LLC is a leader in aluminum extrusion products, offering innovative and high-quality solutions to a diverse range of industries. Our focus on precision, customer satisfaction, and collaborative growth makes us the trusted partner for manufacturers nationwide. We’re seeking talented individuals who are ready to grow with us and make a significant impact.

Position Overview:

We are looking for an energetic, growth-driven, and highly motivated Key Account Manager to join our dynamic team. In this role, you will be critical in building and maintaining strong relationships with key accounts, identifying new opportunities, and driving revenue growth.

This position is ideal for someone who loves to travel—the role will require traveling more than 50% of the time to meet with clients, attend industry events, and strengthen customer relationships. If you’re not passionate about travel and being on the road frequently, this role may not be the best fit. However, if you thrive in dynamic environments and enjoy face-to-face interactions, we’d love to hear from you.

You’ll need to be a hard worker who thrives in a team environment, with a strong sense of loyalty and commitment to the company and our clients.

Responsibilities:

• Develop and maintain strong, long-term relationships with key accounts.
• Proactively identify and pursue opportunities for growth within assigned accounts and new markets.
• Create and execute account strategies that align with company goals and meet or exceed sales targets.
• Collaborate with internal teams, including engineering and operations, to ensure smooth and timely delivery of client projects.
• Serve as the primary point of contact for key clients, ensuring their needs are met with exceptional service and communication.
• Analyze client data, industry trends, and feedback to identify opportunities for innovation and process improvements.
• Represent item America at client meetings, trade shows, and industry events.
• Travel frequently (50% or more of the time) to meet clients and attend events.

• Proven experience in sales, account management, or a related customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• A strategic thinker who can balance following directions with problem-solving and innovation.
• Self-motivated, energetic, and eager to achieve and surpass goals.
• Comfortable working both independently and as part of a team.
• Ability to adapt to changing priorities and client needs while staying focused on results.
• Resides within commuting distance of Hagerstown, MD.
• Loves traveling and is willing to be on the road more than 50% of the time.
• University or college degree, or a successful combination of education and experience (preferred but not required).

• Base Salary: $60K Competitive base salary commensurate with experience.
• Commission: Performance-based commission structure to reward your achievements. $30k bonus (minimum guaranteed for first year)
• Company car included (details to be discussed during the interview process).
• Benefits package, including:
• Health insurance. After 1 year, we will cover 100% of the cost of an individual health insurance plan
• Retirement savings plan.
• Paid time off and holidays.