Customer Service Coordinator

You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this job is for you.

We’re looking for a Customer Service Coordinator to join our team. You'll be part of our Supply Chain team based in Brussels and will report directly to the Customer Service manager BeNeLux. With plenty of opportunities to learn, grow, and take initiative, this is a great fit for someone who enjoys optimizing workflows, thrives in a dynamic supply chain environment, and takes pride in delivering outstanding customer experiences.

As a Customer Service Coordinator, you're the crucial link between our beans, brewers, and buyers—making sure everything flows smoothly from supplier to customer. Your goal? Deliver an outstanding customer experience, every time.

You’ll handle local escalations, drive data-based improvements, and support the team operationally while connecting closely with other key stakeholders.

What you’ll do:

• Be the point person for day-to-day order processing (manual and EDI): making sure orders are received, entered, and ready to go.
• Support our customers by resolving questions and issues quickly and efficiently, processing returns and credits as needed.
• Collaborate with supply chain and commercial teams to improve customer satisfaction and find smarter ways to work.
• Spot opportunities to improve processes and help the team work even better together.
• Ensure we stay on top of data: you’ll update and analyze reports (weekly/monthly), identify patterns, and recommend solutions to make things run more efficiently.
• Keep us running smoothly in our systems (SAP, CRM, EDI) and ensure our data is always clean and up to date.
• Support new product launches and promotions, helping the team stay organized and customers stay happy.

Working in the world’s largest pure-play coffee and tea company means big ambitions, and big ambition means big responsibility. Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark.​

For this role we’re looking for someone who has the following skills and experience:

• A bachelor’s or master’s degree, plus 3+ years of experience in Customer Service, ideally within Order to Cash processes
• Hands-on experience with ERP systems (SAP and/or System 21), EDI, and MS Office
• Strong analytical skills—you’re confident working with data and reports
• A natural problem-solver with a mindset for continuous improvement
• Excellent communication skills and a customer-first attitude
• Comfortable working with different teams and stakeholders across the business
• Fluent in Dutch, French, and English
• Experience in FMCG or robotics? That’s a bonus!

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

At JDE we offer a competitive compensation & benefits package, for this role this includes a flex income plan, 33 days of holidays, a bonus opportunity, eco and meal vouchers, etc… We value meeting colleagues in the office (Esplanade 1, 1020 Brussels: only 10 minutes’ walk from Metro Heysel) and we enjoy our focus time when working from home: we support you in getting the right ergonomic material to work from home efficiently and even offer the option to take a ‘workation’!

Our DE&I Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

What’s next?
Interested? We’d love to hear from you! After we received your application we will do our utmost to give you quick feedback. Part of the recruitment procedure will be an online assessment, followed by interviews and a business case.

Find out more at  https://careers-be.jdepeets.com/

#unleashyourpossibility #acupofamazing #LI-Hybrid