Inside Sales Customer Support

OUR MISSION

We commit to glorifying God by providing superior quality, exceptional service, and creative solutions for our customers.

OUR VISION

As followers of Jesus, we will be a thriving family business, impacting lives and helping others achieve their goals.

OUR CORE VALUES

• Faith
• Customer-Focused
• Teamwork
• Integrity & Accountability
• Respect & Professionalism

The Role

The Sales Support Specialist is responsible for providing assistance to the sales team and Jake’s customers during the sales process.

Essential Duties and Responsibilities include the following – other duties may be assigned:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Offer a professional approach to interact and support Jake’s customers and Customer Success Representatives to deliver Higher Standard of Service
• Provide support in performing sales transactions and administrative duties
• Effectively communicate with customers, sellers, and other internal roles and departments such as; Merchandizing, Operations, Finance, Credit, and Operations.
• Focus on the timely and accurate completion of high-volume, lower complexity transactions which includes special order processing and tracking, sample order processing and tracking, service request processing, credit and debit memo requests, eCommerce support such as new account set-up, customer password reset, delivery status inquiries (Where's My Truck), product recall contact updates, sales reporting, and other data entry or administrative duties as assigned
• Obtains and examine all relevant information in order to assess validity of request and follow up as necessary
• Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to support the request
• Develop and implement data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources and maintaining databases.
• Create data visualizations, dashboards, and reporting for the sales leadership team.
• Attends department meetings and product or other training to develop personal growth and that for product and vendor knowledge
• Ability to communicate with customers through various channels

The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills
• Assist callers in a professional manner
• Strong concentration and ability to problem solve
• Comfortable using computers\Data entry experience
• Working knowledge of Microsoft applications
• Relentless positive energy
• Prioritizing, time management and organizational skills.
• Proficient with Microsoft Office software and PowerBi
• Displays professionalism, a good work ethic, and is accountable for one’s actions.
• Act in an ethical manner and treat team members, customers, vendors, and visitors with respect.
• Is adaptable to a changing environment.
• Must be a team player and able to work harmoniously and effectively with others and perform well under pressure.

• Exceptional problem-solving skills, including demonstrated ability to anticipate, plan, and realign priorities quickly when dealing with unanticipated events.

• Ability to lift objects up to 50lbs as required.
• Ability to drive self.
• Bilingual (Spanish) Preferred

Qualifications

• 2-3-year minimum experience in customer service/ support role or similar responsibilities required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability