IT Support Services - Remote - Freelancer - UK Based Only

JamPot is a leading fractional support business, providing the highest calibre of contractors that complete exceptional work for our clients. Premium and quality are what we pride ourselves on, we're fair, consistent and you will be treated with the up-most respect. We strongly believe that if our contractors are respected, this ripples down to the service our clients receive. You'll have clear, open communication at every stage when working with us. We can't wait to meet you!

We are currently looking for dedicated IT Support Services professionals to join our team on a freelance basis. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT infrastructure is functioning effectively and efficiently. This predominantly remote position is open to candidates based in the UK.

Responsibilities

• Provide first and second-line technical support to clients, troubleshooting hardware and software issues
• Assist users in resolving technical problems efficiently and effectively
• Install, configure, and maintain hardware and software systems
• Conduct regular system monitoring and issue diagnosis
• Document support tickets and maintain accurate records of client interactions
• Perform system backups and data recovery procedures
• Keep up-to-date with the latest developments in IT support, tools, and technologies
• Execute on new ways of working, leveraging the latest software solutions
• Assist with user transfers and IT equipment deployment

• Proven experience as an IT Support Specialist or similar role
• Strong knowledge of computer hardware, software, and networking concepts
• Experience in diagnosing and troubleshooting technical issues
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service skills
• Familiarity with remote desktop support tools and techniques
• Ability to work independently and manage multiple tasks remotely
• Registered with the Information Commissioners Office (ICO)—This can be arranged at point of job offer.
• Freelancer Professional Indemnity Insurance—This can be arranged at point of job offer.
• Knowledge of IT security best practices and compliance standards
• Ability to adjust priorities and adapt to changing situations swiftly
• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are preferred
• Experience with cloud applications and services is a plus
• Familiarity with operating systems including Windows, macOS, and Linux is beneficial
• Basic scripting skills or experience with automation tools is an advantage
• Ability to provide training and support to end-users
• Proactive and adaptable with a strong willingness to learn

You will be working as a contractor under the JamPot Support Limited company name, therefore you are not a direct employee and only work as a contractor for our business.

The benefit of this structure means, all of our clients sign contracts directly with JamPot Support Limited and not you as the Contractor, therefore you are protected as a remote contractor as JamPot take care of the client service side of the function.

We are currently undertaking market research to determine the pay offered for this role and will talk with you openly around your personal earning experience and expectations. This will enable us to work with our client to ensure a fair renumeration is agreed for both parties.