Human Resources Coordinator

Looking for a role where your work truly matters? Join our supportive and effective Human Resources Team at JCC Greater Boston! Under the direction of the Director of Human Resources, the Human Resources (HR) Coordinator is a key member of the HR team and is primarily responsible for performing general day-to-day transactions to support HR operations in a manner that maintains a productive workflow and provides vital support to the HR team, managers and staff across the organization. As the initial point of contact for employees, this role is performed on site and is primarily responsible for triaging requests for HR services, providing initial timely responses to email, calls and service requests in our people and service focused environment.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Interacting with all levels of employees and management, and building strong relationships with all stakeholders, the HR Coordinator ensures that employees and managers receive accurate and clear information, and experience coordinated HR services aligned with established best practices and policies. Deploying a balance of flexibility, graciousness, results orientation, drive and discipline the HR Coordinator primarily ensures transactions occur timely and effectively, and participates and assists in the administration and organization of various HR services, procedures, and special projects as assigned.

Primary responsibilities include, and are not limited to:

Serving as the initial point of contact for employees and general HR inquiries:

• Responds to general HR related questions; regularly monitors and responds to department email inbox and mail providing timely acknowledgement and forwarding request to the proper HR representative for resolution.
• Coordinates communications with relevant team members, managers and staff ensuring efficient and effective workflow.
• Be available and gracious taking the time to carefully listen and deeply understand the employees’ needs, and with good judgement provide accurate answers or be able to triage and foster solutions for more complex needs
• Acts with good sense of confidentiality; effectively pull in relevant team member(s) or the Director to concerns or issues.

Supporting the employment function:

• Supports the hiring process and creates offer letters as assigned.
• Processes new hires/rehires and employment changes in the HRIS system; performs accurate data entry.
• Supports employment paperwork onboarding process, using HRIS System.
• Conducts various verifications as assigned.
• Performs regular and cyclical I-9 Audits; ensures forms are executed in compliance with Federal regulations.
• Prepares and issues badges; maintains department inventory and orders items needed.
• Coordinate processing of resignations and ensures effective exchange of information for those who need to know.
• Partner with the HR Generalist to support the processing of pre-employment background reviews upon request.
• Support the collection, retention and tracking of performance assessment and related training.
• Support the process of responding to employment verification requests aligned with policy and practice.

Support effective processing of Unemployment Claims

• Partner with the HR generalist to respond to Unemployment Claims and coordinates communications; provides timely and accurate information ensuring claims deadlines are met.
• Assist to thoroughly gathering required information to effectively respond to claims, including gathering wage information and reason for termination in order to respond to Unemployment Claims.

Coordinates and supports operational systems with transactional and administrative activities

• Manages incoming and outgoing deliveries and mailings; ensuring checks are mailed on an accurate and timely basis.
• Tracking and processing data as assigned.
• Initiating supply orders and maintaining supplies for name badges and other office activities.
• Maintains data in appropriate files, databases and records.
• Ensures forms and other critical employment records are processed and retained according to current systems.

• Assists with and processes billing requests; prepares purchase orders and maintains records.
• Supports audit requests as needed gathering requested documents.
• Maintains and organizes HR/Payroll employee files; ensures records retention is organized and compliant.
• Provides support to ensure good coordination of HR workflows; provides organization and improvement suggestions.
• Supports all HR functions and when executing work with an understanding of the need to maintain confidentiality,
• Coordinates processes and workflows or advising employees to ensure that all action aligns with current protocol.

Standard staff expectations:

• Executes work with a strong sense of detail and organization, with a continuous improvement and teamwork approach, where contribution strengthens JCC Greater Boston to best meet the customer-centric best-in-class aspirations
• Initiates and accepts new related general HR work for continuous skill and knowledge development
• Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
• Actively participate as an essential member of the Human Resources and management team.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through role modeling.
• Enthusiastically representing the organization, model excellence and achievement.
• Attend JCCGB All Staff meetings, and other meetings as assigned.
• Other duties as assigned. 

Supervisory Responsibilities: None

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing! 

This is a regular, part-time, 20 hour per week, non-exempt position. Offering great perks, this is a hybrid position; some essential duties may be performed remotely, while some requires in-person/on-site presence, and a competitive starting pay rate of $21.00 – $26.00 per hour.

The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

About JCC Greater Boston

Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.

Education and Experience: Requires an Associate’s Degree in Business, Communications or related field, and 3+ years’ administrative experience in a professional office setting (preferably in Human Resources). A Bachelor’s degree and at least 1 year of Human Resources experience is strongly preferred. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria. Must be adept with software and systems, such as HRIS, payroll, and benefits administration platforms and have strong computer skills with proficiency in Microsoft Suite Web-based products (Outlook, Word, Excel, PowerPoint).

Skills and Abilities:

·       Confidentiality and Discretion: Must have the ability to maintain confidentiality and to effectively discern when to divulge employee information with the understanding of what information is privileged and confidential, and who should and should not know the information

·       Excellent organizational and administrative skills, attention to detail and time management skills

·       Ability to handle multiple tasks and requests, and determine priorities maintaining a positive and helpful attitude

·       Superb interpersonal and active listening skills

·       Excellent customer services skills; ability to manage situations effectively and diplomatically and ask for help, guidance or clarification when needed

·       Agile with the ability to adapt to evolving and changing circumstances and needs  

·       Excellent communications skills (written and verbal)

·       Must be able to work well with others, building/sustaining strong collaborative relationships

Physical Requirements:  Able to focus and produce in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing up to 30 pounds (supplies, files, archive boxes etc.). Able to sit for long periods of time and able to bend, crouch, reach to manage physical personnel files.  This is a hybrid position; some essential duties may be performed remotely, while some requires in-person/on-site presence.  

ADA Statement: Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

Benefits

In addition to offering competitive wages, rewarding work and great career opportunities within a supportive environment, this position offers:

JCCGB Perks! Each employee is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes: 

·       Use of the Fitness Center at Leventhal-Sidman

·       Access to group fit classes, Arts & Culture adult programming at member rates,

·       Discounts on a variety JCCGB's fitness/wellness programs and services

·       Free wellness events!

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant.

A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:

·       Supportive colleagues

·       Team camaraderie

·       How their managers treat them

·       Individual autonomy

·       Knowing what their work contributes to and how it impacts others

·       Pride in working for the JCC

·       Program and service quality

·       Holding ourselves accountable    

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.