Program Director

Title: Program Director

Location: Remote in LA / Orange County

Reports To: President, Autodata Division of J.D. Power

The Role:  

The onsite Program Director oversees and leads the digital Dealer solutions program for an OEM client.  The position is the point of contact for all defined program deliverables and will effectively oversee multiple projects and work streams to ensure program delivery is on time and within budget, while exceeding client expectations.  The Program Director will oversee all program activities supported by a team consisting of digital solution managers, field team, product marketing, training and technology.  

The Impact You Will Have in This Role: 

The Program Director helps the OEM create a retail strategy and deliver on performance improvements at the dealership level.  As a thought-leader, you will impact how cars are viewed and sold digitally online.

What You'll Be Doing in This Role: 

• Lead the overall digital Dealer program to execute and achieve stated business objectives and ensure success with the OEM and their Dealers
• Work directly with the OEM dedicated personnel onsite monthly and as needed to deliver day-to-day operational elements of program
• Assess client needs and determine best solution to exceed the client’s expectations
• Oversee a team of digital solution managers and provide direction to cross-functional teams including: Dealer Digital Consultants, marketing/training and technology managers
• Development and deliver presentations for clients regarding program status and results
• Manage the relationships with our valued vendors (website, digital advertising, chat, trade-in, etc.)
• Review all deliverables prepared by team before passing to client, as this position owns the client relationship and is the face of the program to the OEM
• Work with program managers to deliver business requirements and project plans as appropriate to meet changing client needs and requirements               
• Manage project and program level financials to ensure program financial targets are achieved 
• Work closely with the internal delivery teams to ensure alignment in all communications, risks, issues and dependencies 
• Ensure project estimates, schedule and terms of SOW are being adhered to 
• Effectively communicate relevant program level information to stakeholders  
• Resolve and/or escalate issues in a timely and professional manner 
• Maintain an ongoing, clear and reasonable vision of 'next steps' and the 'big picture' with the client and own the program overview    
• Approximately 10% travel required

Qualifications of this Role: 

• Minimum of 7-10 years’ experience working directly with clients in digital marketing
• 3-5+ years working in the automotive industry with some time in automotive digital marketing companies preferred
• General understanding in the areas of automotive digital marketing, websites, digital advertising, leads, CRM, marketing analytics, ROI, etc.
• Understanding and or experience working with Dealers or Dealer groups on digital marketing programs, consulting or executing campaigns
• Engaging personality with the ability to connect with a diverse range of people
• Self-starter with ability to manage multiple projects
• Ability to lead internal and external meetings and be an articulate and active participant, ensuring the discussion stays on track
• Ability to deliver instructions in a clear and concise manner; providing the proper materials and documentation when necessary
• Excellent verbal and written communication skills and confident with group presentations
• Superior analytical and organizational skills and demonstrated ability to pay attention to details
• OEM and Dealer oriented team player with the ability to motivate the internal team while providing program leadership

The Hiring Manager says: 

Our team is looking for a thought-leader with the capability to be just as comfortable talking to OEM executives about strategy as they are rolling up their sleeves and helping to resolve issues.  We want someone who is focused on growth and what's possible to help the OEM sell more cars online.

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. 

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