Account Director

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to our VP, Client Management, you will lead this important client maintaining high levels of client satisfaction, client retention, and growth with the help of a team of project managers, content managers, editors, and designers, and the Creative Lead in-market.

Your responsibilities will include:

• Client Relationship & Commercials 
  • You will lead one or more client accounts, anticipating our client's needs, and identifying and pursuing growth opportunities, including in technical and technology-driven sectors.
  • You will collaborate with others to create strong client relationships, expressed through client feedback and client retention.
  • You will be seen by a client as the lead voice, being a trusted advisor.
  • You will provide direction to the client team and set and manage measurements that positively affect our clients' goals.
  • As a lead, you will manage client commercial targets, contributing to the commercial success of clients in your portfolio, as evidenced by year-on-year growth, collaborating with your Lead.
  • You will follow client management best practices and achieve internal KPIs to lead the strongest client partnerships.

• Creative Expertise & Leadership
  • You will bring specific experience in B2B social media marketing such as AI, machine learning, and the latest technologies.
  • You will be passionate about social media, creative excellence, and creating messaging that resonates in technical industries.
  • You will stay on top of the latest developments in social media and emerging technologies, promoting these areas and being a go-to person for Client Management for Creative & Experience in-region.
  • You will promote how Jellyfish products and solutions can support clients’ KPIs in the technology sector.
  • You will be a confident communicator with an interest in developing public speaking skills for presentations to partners and at industry events.
  • You will support our client team(s), ensuring they have the appropriate resources needed to meet client needs
  • You will also have a “hunter” mindset, driving creative organic growth alongside the regional Creative Director.

• Experience working in advertising or fast-moving brand/marketing environments, specifically across social media.
• You will have expertise in delivering high-profile campaigns and retainers in the world of social media and creative, including social content, video production, and the delivery of creative campaigns.
• Experience in B2B social media marketing, with technical subject matter such as AI, machine learning, or the latest technologies.
• Experience in how brands can use social media to engage audiences online, including in the technology sector.
• An understanding of the following social platforms: LinkedIn, Instagram, TikTok, and YouTube.
• Experience supporting and mentoring junior team members.
• Great at building relationships at all levels and inspiring confidence in the delivery of projects.
• Compelling written and verbal skills to convey complex information simply.
• Articulate, incisive, and able to build constructive and lasting colleague/client relationships.
• Excellent problem-solving skills, with the ability to flex and pivot in a fast-paced industry.
• Experience working in a creative agency.
• Passionate about social media, technology, entertainment, and pop culture.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your CV in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary in addition to joining our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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