Senior Social Media Manager

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to our Content Director, we are looking for a Senior Social Media Manager to join our Emmy Award-winning Creative Social team, working with one of our partners - a prestigious French retail chain.

You are a deep online community builder who will embody the brand's tone of voice through online conversations, finding opportunities to create reactive social conversations that embody what's happening at the speed of culture. You'll adhere to established protocols for moderation, business affairs reviews, and ensure a perfect track record in quality assurance, and make recommendations to processes, tactics, and publishing optimizations.

This is a hybrid position 3 days per week in the office in Clichy, FR. Please share your resume in English and note that interview screens will be conducted in English.

Your responsibilities will include:

• Prepare content and maintain a rigorous posting schedule across social media platforms via a shared calendar.
• Identify reactive opportunities for social engagement and content creation to include the copy for each post.
• Oversee quality control of every post before it goes live.
• Manage active audience engagement on social platforms, getting involved in relevant conversations with a view to increasing engagement, encouraging interaction and creating communities
• Build and manage complex workstreams across platforms and channels for delivery.
• Report feedback from users and escalating issues promptly.
• Measure and capture important data, trends, sentiments and reactions to content messaging formats across all communities.
• Adhere to a consistent tone of voice.
• Evaluate content against business criteria and flag any potential risks

• 4+ years experience in community management on behalf of a brand.
• Experience posting a high volume of content across channels and platforms.
• Experience building audiences and increasing engagement.
• Fluent in English with excellent written and communication skills.
• Somebody who is creative and open to join team brainstorms, utilizing their community knowledge to build content ideas.
• Have an excellent understanding of social media platforms: Meta (Instagram, Facebook), YouTube, Twitter and TikTok.

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to joining our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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