Process Technician I

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today. 

The Process Technician I will work with a multi-discipline team to maintain, troubleshoot, implement, and support new and existing equipment.  This position reports to the supervisor of process engineering. This position will be located in our Liverpool, NY location.

• Provides “on the floor” technical support as required for process & product issues.
• Support new product launches in a growth environment.
• Assist in continuous improvement activities, helping with design, execution & training to increase quality & output while decreasing cost.
• Performing and/or coordinating with facilities / maintenance, vendors and/or engineers for the installation, preventative maintenance, repair, upgrade or removal of equipment.
• Assisting in anticipating and/or troubleshooting equipment & process related issues.
• Assisting in the identification of new processes for new equipment.
• Provide technical assistance to production operations and design engineering in facilitating daily demands and requirements for the continued success of the company.
• Follow Q&EMS policies, procedures and instructions.
• Drives continuous improvement in labor costs through waste reduction, production efficiency, and operations improvement.
• Evaluates, implements & monitor processes for product manufacturing.
• Aids in maintaining and improving processes, and related metrics, such as production efficiency, cycle times, capacity, capabilities and others as needed.
• Read & understand electrical and CAD drawings.
• Assist Industrial Engineering with creation, refinement and execution of Manufacturing Assembly Instructions (MAI’s)
• General assigned duties as required.

•  Associate degree in an engineering field preferred.
• Must be process-oriented with a hands-on, entrepreneurial work ethic.
• Excellent judgment & problem-solving skills.
• Excellent communication & organizational skills are required.
• Excellent technical writing skills & process understanding.
• Strong preference is given to candidates with an assembly environment.
• Strong preference is given to candidates with hands-on experience in Lean tools and Lean certifications.
• Self-direction is critical.
• Microsoft Office suite.
• Safety glasses required.
• Comfortable around soldering stations, RF test equipment, electrical, pneumatic & hydraulic equipment.
• General hand tools, measuring devices, machines, and equipment of the department.
• J-STD-001 and/or IPC Training is beneficial.
• 80-90% direct manufacturing floor support
• Must be able to lift up to 30 pounds.

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At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.