Manager, Software Engineering- SC Intake/Websites

Are you as passionate about the development of people as you are about building brand new products for our incredible customers? 

Then Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our Win Work group, managing our Website and Service Customer Intake teams.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The Teams:

The Websites team gives our Service Providers a powerful new way to market and sell their services online. Traditional methods like door-knocking and referrals don’t go as far as they used to—today’s customers are searching for services where they spend most of their time: online. But building a website can be complicated and costly. That’s where our team comes in. We make it easy for Service Providers to launch a professional, content-rich website with just one click, using real data from their Jobber account to automatically generate content. It’s a seamless, low-effort way to reach new and future customers where they’re already looking.

The SC Intake team manages the critical first point of contact between future Service Customers and our Service Providers. In the Home Service industry, speed and quality of the initial interaction often determine who wins the job. The Provider who can quickly and effectively show they understand the customer’s needs is more likely to earn their business. That’s why the SC Intake team supports our Service Providers with a best-in-class suite of tools—including Online Booking, Request forms, and other intake systems—empowering them to be the first, most informed, and most trusted Provider the customer connects with.

The role:

You’ll be leading two highly capable and talented teams made up of Intermediate to Staff-level engineers, supporting their growth and helping them deliver meaningful impact for our Service Providers. As an Engineering Manager, you’ll play a key role in guiding architectural and technical decisions, collaborating closely with senior technical leaders to ensure our solutions are both technically sound and strategically scoped to deliver iterative, high-impact results. Both the Websites and SC Intake teams have ambitious, well-defined roadmaps, and they’ll benefit from a steady, thoughtful leader to help navigate the next phase of their growth.

Reporting to a Senior Manager of Software Engineering, the Manager of Software Engineering will lead and support their team members in developing their skills and advancing their careers—all while contributing to our mission of empowering small businesses. You'll also play a key role in shaping the technical direction of our platform, ensuring it remains reliable and high-performing as we scale Jobber.

The Manager, Software Engineering will:

• Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.
• Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach. 
• Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class Fintech department.
• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.

To be successful, you should have:

• A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.
• Strong full-stack technical background, including design and architectural experience. Deep knowledge and experience in either Ruby On Rails environments or ReactJS is essential.
• A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success.
• The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems.
• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions.
• To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded.

Highly desired, but not a dealbreaker:

• Previous experience with our development stack: ReactJS, Typescript, Ruby on Rails, PostgreSQL, and GraphQL.
• Previous experience with building zero to one projects from initial discovery and design, through implementation, and into delivery and measurement.
• Previous experience working on external website or intake products, focusing on dealing directly with customers.

Compensation:

At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD, and a maximum salary of $228,900 CAD, designed to reflect the progression from learning the ropes to truly excelling. 

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!