Customer Success Manager (SMB) Canada

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in Canada.

This role is an exciting opportunity to join a fast-growing tech company serving the hospitality sector. As a Customer Success Manager, you’ll be responsible for nurturing relationships with small and medium-sized business clients post-sale, helping them realize the full value of the platform. You'll drive customer satisfaction, retention, and growth by offering strategic guidance, analyzing client performance, and advocating for their needs internally. This position requires a mix of relationship management, technical acumen, and a strong understanding of SaaS environments. Your ability to collaborate across teams and translate insights into action will directly impact client success and business performance.

Accountabilities:

• Manage customer engagement from onboarding through renewal, ensuring clients achieve their desired outcomes.
• Analyze performance metrics to identify opportunities for growth and present solutions that drive value.
• Act as a trusted advisor by offering insights into product usage and industry best practices.
• Partner cross-functionally with Sales, Support, Finance, and Implementation teams to ensure a seamless customer journey.
• Stay current on product updates and enhancements to better guide and support clients.

• 2+ years of experience in account management or customer success within a complex SaaS environment.
• Proven success in driving client retention and exceeding growth targets through upselling or contract renewals.
• Strong written and verbal communication skills with the ability to negotiate and close.
• Comfortable analyzing data and presenting insights that inform strategic decisions.
• Proficiency in CRM tools, particularly Salesforce.
• Experience in hospitality or property management is a strong advantage.

• Fully remote position with flexible working hours
• Career growth opportunities in a global, fast-paced tech environment
• Collaborative culture with a strong focus on professional development
• Exposure to leading-edge SaaS and hospitality technology
• Access to a supportive and diverse team environment
• Competitive compensation package

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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