Help Desk Analyst

Overview:
We are looking for a dedicated and experienced Help Desk Support Specialist to join our team. The ideal candidate will serve as the single point of contact for technical support inquiries, ensuring an excellent customer experience while effectively troubleshooting and resolving issues. This role requires strong organizational skills, technical expertise, and a commitment to delivering outstanding customer service.

Key Responsibilities:

• Act as the primary point of contact for all help desk inquiries and technical support requests.
• Utilize Grouplink’s Everything Helpdesk application to manage and resolve trouble tickets.
• Provide exceptional customer service, maintaining professional telephone etiquette and communication.
• Collaborate effectively with team members, fostering a supportive and team-oriented work environment.
• Apply analytical and problem-solving skills to troubleshoot and resolve technical issues.
• Communicate effectively with both technical and non-technical users, tailoring solutions to meet customer needs.
• Ensure adherence to ACD systems and trouble ticket processes to maintain operational efficiency.
• Maintain accurate records of interactions and resolutions in the help desk system.

Why Join Us?
This position offers an opportunity to make a significant impact by providing top-tier technical support in a dynamic and collaborative environment. If you’re passionate about problem-solving and creating positive customer experiences, we’d love to hear from you!

Apply now and be part of our team of support professionals!

Minimum Qualifications:

• At least 2 years of experience in a single point of contact help desk role.
• Proficiency in Grouplink’s Everything Helpdesk application.
• Strong customer service skills with excellent telephone etiquette.
• Excellent interpersonal skills with a team-oriented approach.
• Solid organizational skills and attention to detail.
• Strong analytical and problem-solving capabilities.
• Effective oral and written communication skills, adaptable to technical and non-technical audiences.
• Comprehensive understanding of ACD systems and trouble ticket management processes.