Boost Your Practice - Client Success & PPC Support Specialist

At Boost Your Practice, we specialize in PPC advertising for healthcare companies, focusing on Google and Facebook ads.

We help small businesses generate leads by managing their ad spend and guiding them to follow up effectively with the leads we bring in. Our mission is simple: help healthcare businesses thrive by providing tailored marketing strategies and hands-on support.

We pride ourselves on being a close-knit team where we care about each other and our clients.

As a part of our team, you’ll have the opportunity to make a real impact in the businesses we work with, ensuring they succeed in their digital marketing journey. If this sounds like a company you’d like to be part of, read on!

We’re looking for a Client Success & PPC Support Specialist who’s passionate about helping clients succeed and has a good understanding of PPC. You’ll play a key role in supporting our clients by providing excellent customer service, handling their questions, and ensuring they get the best results from our services.

In this role, you will be responsible for:

📦 Onboarding clients and training them on our follow-up system
📞 Checking in regularly with clients to review their numbers and ROI
🛠️ Managing customer inbox questions and concerns
🤝 Overseeing tasks for clients and liaising with the tech team to ensure timely delivery
📊 Supporting the paid traffic team in understanding campaign performance
📈 Managing and monitoring small accounts (training provided)

Working Hours ⏰:  This is a full-time role with working hours aligned to UK office time, with the expectation to attend customer service calls with clients in the UK and EST time zones. Team meetings will take place during UK afternoon hours.

Your typical day will look something like this: 

7:55am: Log on from the comfort of your home (you’re still in PJs) 

8:01am: Join the Team Morning Meeting on Zoom to say hello and catch up 

8:20am: Answer people’s questions in the inbox

8:50am: First client call of the day! 

9:48am: Finish off that call (you did great work!) 

9:55am: Another client call – you’re helping them map out a new campaign! 

10:30am: Send follow-up info to that last client. 

11:00am: Proactively call some clients to update them on their account. 

12:00pm: LUNCH (I hope you’re a good cook!) 

12:30pm: Go on a walk and do that last bit of laundry.... ;) 

1:00pm: Client call time again! 

1:02pm: Leave a voicemail (they won't always answer!!) 

1:05pm: Answer more questions people have emailed in to support.

 2:50pm: Bathroom Break! (again... no pressure to schedule these!!) 

3:00pm: Map out a new marketing campaign structure for your clients. 

3:46pm: Get prepped for today’s ‘Clinic Call’ 

4:00pm: Log on and participate in the weekly ‘Clinic Call’ on Zoom 

5:35pm: Reply to your emails and tidy up that support inbox ready for tomorrow. 

6:02pm: Log off and head home (oh wait, you’re already there!).

To excel in this role, you need to have: 

✅ A real people person with great empathy ( most important bit!)

✅ Excellent organizational skills able to juggle and keep track of multiple clients
✅ Strong communication skills
✅ Customer service or customer success experience
✅ Proficiency in spoken English (clear and neutral accent)

✅ You’ll be motivated and happy to go the extra mile for clients

Brownie points for:

⭐ Marketing or paid traffic experience

⭐ Experience working with small business owners

The ideal candidate is a positive, proactive person who’s patient and reassuring with clients, especially those who may not be tech-savvy. 

You’re motivated and always willing to go the extra mile to ensure our clients are happy and successful. 

You can handle multiple tasks efficiently and have a strong attention to detail, ensuring everything runs smoothly for both clients and the team!

What’s in it for you?

💷 £1,500 - £2,000 per month*

⏰ Full-time, fully remote position

🌴 Paid 20 days of holiday, plus UK bank holidays

🎉 Paid day off on your birthday

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Boost Your Practice to help them find their new team member. 

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the company’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of the employer, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. 

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq