Customer Support Agent - REF2525043T

Jobs for Humanity is collaborating with The RRS Group Inc to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. 

Company Name: The RRS Group Inc

The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Our Core Values

Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.

Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.

Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.

Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.

                 If you share these core values, we have the right opportunity for you

We anticipate the application window for this opening will close on: 03/20/2025

We encourage you to apply directly through our RRS Group Careers site:

 https://careers.smartrecruiters.com/RRSInc

We are seeking a friendly and empathetic Customer Support Agent to join our remote team based in the United States. As a vital member of our customer service department, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex problems when necessary
• Maintain accurate records of customer interactions and follow-up actions in our CRM system
• Collaborate with other departments to ensure customer satisfaction and improve service quality
• Identify and report common customer issues to help improve products and processes
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development to enhance customer service skills
• Meet or exceed performance metrics related to response times, customer satisfaction, and issue resolution

• Excellent verbal and written communication skills with a focus on clarity and empathy
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to multi-task and prioritize in a fast-paced environment
• Patience and active listening skills to understand and address customer needs effectively
• Previous customer service experience preferred
• High school diploma or equivalent required
• Customer service certification is a plus
• Comfortable working remotely and managing time effectively
• Ability to maintain a professional home office environment with a reliable internet connection

What's next?

To help us get to know you better, please submit a complete and thoughtful application, including your resume. Your application and resume are essential for us to understand your qualifications and leadership abilities, so it's important to answer all relevant application questions thoroughly.

Once you submit your application, we will review it to assess whether you meet the required qualifications.

If you meet the minimum criteria, you'll receive an email invitation to complete a video interview through HireFlix. This is your chance to bring your resume to life and showcase your experience to our recruiting team and hiring managers. Please note that completing the HireFlix interview is mandatory, and your application will not be considered for further review until it is completed.

U.S. APPLICANTS ONLY:  The hourly pay rate for this position is anticipated to range between $19.00 – $24.00. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. 

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. E-Verify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

RRS Group is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.