Customer Support Representative

Customer Support Representative
This is a contract-to-perm opportunity.
This is a hybrid opportunity in Johnston, RI.

About this Position

Join a dynamic Contact Center team where you'll create positive interactions with customers daily. As a Contact Center Specialist, you'll play a key role in delivering memorable service experiences and resolving customer inquiries with a customer-first mentality.

Job Responsibilities

• Field a variety of incoming customer calls, providing high-quality solutions.
• Build strong customer relationships by recommending products and services.
• Manage back-to-back calls with scheduled breaks throughout the day.
• Receive extensive paid training to handle inquiries of increasing complexity.
• Deliver exceptional service that customers will want to share with friends and family.

Job Skills/Requirements

• High School degree or equivalent.
• Minimum 1 year of exceptional performance in a customer-facing role.
• Proficiency with computers and strong verbal communication skills.
• Positive, customer-focused mindset with excellent listening and problem-solving abilities.
• Strong interpersonal skills, ability to navigate difficult situations, multitask in a fast-paced environment, and detail-oriented with a sense of urgency.

Additional Information

• Hours per Week: 40
• Work Schedule: Various 1st and 2nd Shift Schedules, including 1 weekend day. Must be able to work holidays.
• In-office is required on Mondays and Tuesdays.

Why Should I Apply?

• Meaningful Work & Relationships: Experience supportive leadership, camaraderie, and the opportunity to earn Credo Awards for exceptional performance.
• Community Commitment: Receive 4 hours of paid volunteer time annually, plus donation matching up to $1,000 for eligible 501(c)(3) organizations.
• Career Growth: Access training, coaching, and development resources with opportunities for internal promotion.
• Exceptional Benefits: Comprehensive healthcare coverage, 401K with corporate match, tuition assistance, mental health programs, student loan refinancing discounts, and more.

Pay Range: $20/hour

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer