Operations Support Manager

The Operations Support Manager provides short-term leadership at vacant or underperforming fulfillment centers. This role requires up to 75% travel and is expected to exhibit top performance across Key Performance Indicators (KPIs) to serve as a Supply Chain Process expert for fulfillment and store operations leaders.

Location can be within an hour of a major airport!

What You’ll Get

• Competitive salary plus annual bonus opportunities.
• Weekly payday on every Friday!
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

What You’ll Do

• Develop action plans with leadership to achieve and sustain critical business outcomes (e.g., safety, engagement, productivity, inventory management, customer experience, cost optimization, product care).
• Implement best practices, identify standardization opportunities, support process rollouts, and reinforce SOP compliance.
• Collaborate across functions (logistics, fulfillment operations, inventory planning) to drive results and set site strategy.
• Provide coaching and feedback to ensure alignment and understanding of priorities.
• Hire, coach, train, and develop associates in the absence of a site leader, fostering a positive and accountable work environment.
• Work with leaders to build a site culture that enhances customer experience for store operations partners.
• Identify and implement solutions to enhance productivity, optimize inventory management processes and minimize part breakage for improved service delivery.
• Ensure compliance with Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, MHE).
• Cultivate a safe and supportive workplace environment that engages both associates and leaders.

​What You’ll Need

• 4-6 years of leadership and supervisory experience, including leading other leaders in the supply chain, fulfillment, or distribution segments.
• 1-3 years of experience with Korber or related WMS software preferred.
• 1-3 years of experience with Kaizen 5S, or Lean Six Sigma preferred.
• Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
• People-first mentality with a solution-oriented approach.
• Ability to travel up to 75%, should live within an hour of a major airport.

Apply today to start your fulfilling journey!

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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