Technical Support Technician

Technical Support Technician
This is a contract opportunity.
This is an on-site opportunity in New Orleans, LA.

About this Position

Are you passionate about providing top-notch technical support and ensuring seamless IT operations? As an On-Site Technical Support Technician, you will play a crucial role in assisting users with their technology needs, troubleshooting issues, and maintaining IT assets. This role offers a dynamic environment where you can enhance your technical skills while delivering exceptional customer service.

Job Responsibilities

• Provide on-site support for users, troubleshooting PC, Mac, application and network connectivity issues
• Manager ServiceNow tickets, ensuring timely resolution and adherence to SLAs
• Support Microsoft Windows and Mac operating systems, including Microsoft applications (Outlook, Teams, OneDrive, Office 365). 
• Maintaining asset management processes, including shipping, receiving, and tracking hardware 
• Assist with conference room technology, printer support, event and meeting setups, and remote hands support for network operations.

Job Skills/Requirements

• 2+ years of on-site technical support experience or equivalent hands-on experience.
• Strong troubleshooting skills with Windows (90%) and Mac (10%) operating systems.
• Experience with ServiceNow ticketing system and asset management.
• Basic networking knowledge (cable tracing, troubleshooting).
• Excellent customer service, communication, and problem-solving skills. Ability to travel occasionally to support other locations (including NOLA and Baton Rouge) and provide after-hours support when needed.

Why should I apply?

• Competitive pay and hands-on experience in a dynamic IT environment.
• Opportunities for professional growth and skill development.
• Gain exposure to enterprise-level IT support and VIP user interactions.
• Work in a collaborative team environment where your contributions matter.

Pay Range

Salary Range: $25 - $27/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.