Technical Support & Customer Care Team Leader

We are looking for a Technical Support and Customer Care Team Leader to oversee daily operations, ensure exceptional customer service, and resolve complex technical issues while fostering a positive team environment.

Requirements & Qualifications:

• 4+ years of experience in technical support and customer service, with leadership responsibilities.
• Strong background in digital and offline customer support channels (live chat, email, phone, social media).
• Proven ability to troubleshoot technical issues and guide teams in problem resolution.
• Experience in tracking KPIs, preparing reports, and optimizing support processes.
• Excellent communication and conflict resolution skills.
• Ability to work collaboratively with cross-functional teams to enhance customer experience.

Good to Have:

• Experience in IT, SaaS, or technology-driven customer support.
• Familiarity with CRM and ticketing systems (Zendesk, Freshdesk, etc.).
• Knowledge of customer feedback analysis and service improvement strategies.
• Ability to train and mentor support team members for professional growth.