Director, Revenue Operations

About JupiterOne

JupiterOne is a cyber asset attack surface management (CAASM) platform company providing visibility and security into your entire cyber asset universe. Using graphs and relationships, JupiterOne provides a contextual knowledge base for an organization’s cyber asset operations. With JupiterOne, teams can discover, monitor, understand, and act on changes in their digital environments. Cloud resources, ephemeral devices, identities, access rights, code, pull requests, and much more are collected, graphed, and monitored automatically

Role Overview

The Director of Revenue Operations will be responsible for driving operational efficiency across our sales, marketing, and customer success functions. The ideal candidate will thrive in fast-paced environments, be exceptionally organized, and have a deep understanding of the GTM (Go-To-Market) function. This is a strategic leadership role with direct impact on our growth trajectory.

CRM Migration Project: 

Lead and quarterback the migration from our current CRM to a new platform. This includes:

   - Mapping out all current sales and customer success processes

   - Identifying opportunities for optimization

   - Designing and implementing objects and workflows in the new CRM

   - Ensuring the project is delivered on time and provides full functionality for customer acquisition and retention processes

GTM KPIs & Metrics Reporting: Develop and deliver comprehensive reporting on GTM KPIs and metrics to senior leadership across the business.

Data Analytics & Insights: Utilize data analytics to identify trends, forecast revenue, and provide actionable insights for strategic decision-making.

GTM Tech Stack Administration:  Own the administration and vendor relations for all tools in our GTM tech stack.

Innovation & Best Practices: Keep the team informed of GTM AI innovations, new tools that streamline processes, and disruptive technologies that provide a competitive edge.

Revenue Reporting: Collaborate closely with Finance to manage monthly and quarterly revenue reporting.

Sales Support: Provide ongoing support for Sales team tasks such as contact enrichment, close-out approvals, territory planning, and assignment.

Automation: Identify and implement automation opportunities to improve GTM processes and efficiencies.

Requirements

- 5+ years of experience in a revenue operations or sales operations leadership position

- Proven track record of optimizing revenue processes and driving business growth

- Exceptional organizational skills with a high degree of accountability

- Strong ability to manage multiple projects simultaneously

- Deep understanding of GTM functions

- Data-driven mindset with the ability to extract meaningful insights and recommend improvements

- Experience as a CRM administrator

- Functional understanding of SaaS accounting metrics

Bonus Points (Not Required)

- Ability to speak more than one language

- Experience working in a startup environment

- Background serving markets in IT or cybersecurity teams

• Medical, Dental, Vision Insurance etc.
• Flexible PTO
• Maternity & Paternity Paid Leave
• Reimbursement for Gym Memberships and/or Fitness Equipment
• Wellness Program Offerings
• 401(k), Life Insurance, Short and Long Term Disability
• Paid Holidays, including JupiterOne Day on July 21st.
• Generous Employee Referral Program
• & SO much more!