Who You Are

As someone proactive and self-directed, you can figure out what needs to be done and how to do it before anyone asks. You have a solid presence and confidence, and can hold your own with senior people inside and outside the company. You take pride in your concise and professional communications. You have strong situational awareness and can distill what is truly important. You have a friendly and approachable demeanor, and you enjoy working with employees across all departments. 

As the Manager, Executive Support, you will provide broad-based administrative support to our most senior executives as well as manage the EA team. The EA team plays a key role in enabling organizational success by managing executive schedules, planning internal and external events, and ensuring the execution of critical deliverables. This role requires a balance of strategic leadership and hands-on execution to ensure seamless executive operations, optimize team workflows, and align the executive support function with organizational priorities. Our ideal candidate thrives in a dynamic environment, excels in both people management and administrative expertise, and demonstrates the highest level of professionalism and discretion. 

Your Success Profile

What You Will Work On

Team Leadership

• Manage and mentor a team of high-performing EAs, who have complex and multi-dimensional roles spanning across departments, ensuring high-quality support for executives while fostering a culture of collaboration and accountability
• Standardize and implement best practices for scheduling, event planning, deliverable tracking
• Provide regular and timely feedback, conduct performance reviews, and identify growth opportunities for team members
• Coordinate and attend team events and activities to promote camaraderie within the EA team

Executive Support

• Manage several members of the senior leadership team’s schedule, arrange and prioritize appointments and contact requests, resolve calendar conflicts, and negotiate rescheduling as necessary, both for internal and external coordination
• Own coordination of materials for meetings (creating, collating, printing, distributing) and keep detailed meetings notes as well as assign and follow up on all meeting actions cross functionally
• Be a subject matter expert for the organizations you support and provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on each executive’s behalf
• Consult with and act on the executives behalf as needed in critical situations to drive or assist with projects and deadlines in their absence
• Drive and coordinate complex team and company-wide events in and outside the office on a recurring basis
• Keep executives on track for the flow of meetings during the day
• Arrange detailed travel plans, itineraries, and agendas

Operational Oversight

• Ensure the EA team aligns with organizational priorities, balancing workloads and resources effectively
• Optimize processes for scheduling, event planning, and deliverable execution to enhance efficiency and consistency, streamline workflows and leverage technology where possible
• Act as the primary point of escalation for operational challenges within the team

Collaboration & Continuous Improvement

• Partner with senior leaders to align the executive support function with organizational goals and team priorities
• Plan and execute cross-departmental events and initiatives to enhance collaboration and strengthen relationships
• Regularly gather feedback from executives and EAs to refine processes and address evolving needs.
• Performs other related duties as assigned

How You Will Do Your Work

As a Manager of Executive Support, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Balances stakeholders - understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5 years of experience in executive support or administrative roles, with 1+ years in a leadership capacity
• Proven experience supporting C-suite executives in dynamic environments
• Strong leadership and organizational skills, with a focus on process improvement.
• Exceptional ability to manage priorities, deadlines, and sensitive information.
• Proficiency with Google Suite and Microsoft Office (e.g. Word, Excel and PowerPoint)
• NY State Public Notary (preferred)

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

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