Inside Sales Representative - Physical Security (Technology)

Inside Sales Representative Overview:

As the Inside Sales Representative – Physical Security, you will be responsible for qualifying inbound leads, nurturing prospective customers, and supporting the outside sales team. You will play a key role in converting initial interest into qualified sales opportunities while managing recurring sales operations such as agreement renewal, system certification, and break/fix quotes. This position requires strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced sales environment.

Inside Sales Representative Responsibilities:

Lead Qualification & Development 

·         Respond to inbound leads and inquiries from marketing campaigns, website forms, and referrals. 

·         Engage potential customers via phone, email, and video calls to assess needs and qualify sales opportunities. 

·         Work closely with the outside sales team to hand off well-qualified leads for further engagement. 

Pipeline Management 

·         Maintain accurate records of lead interactions and progress in ConnectWise (our PSA). 

·         Track and report on lead conversion rates to help optimize the sales process. 

Proposal & Quote Support 

·         Assist in preparing quotes, proposals, and agreements for qualified opportunities. 

·         Manage recurring sales operations such as agreement renewal quotes and follow-up communication. 

Customer Engagement & Relationship Building 

·         Educate prospective customers on the benefits of our cloud-managed security solutions. 

·         Provide exceptional customer service and ensure a seamless experience throughout the sales process. 

Collaboration & Process Improvement 

·         Work closely with sales leadership, marketing, and technical teams to improve lead qualification and conversion. 

·         Provide feedback on lead quality and sales process improvements. 

Inside Sales Representative Qualifications:

·         1-3 years of experience in inside sales, sales development, or customer-facing roles (preferably in technology or security solutions). 

·         Strong communication skills (both written and verbal) with the ability to build rapport quickly. 

·         Experience working with a CRM or PSA system (ConnectWise experience is a plus). 

·         Ability to understand technical concepts and articulate them to customers effectively. 

·         A proactive, results-driven mindset with strong problem-solving skill.

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits

·         Competitive base salary based on experience

·         Bonus and commission programs

·         Paid Time Off (PTO)

·         Volunteer Paid Time Off (VTO)

·         100% employer paid family health insurance premium

·         100% employer paid disability insurance

·         100% employer paid dental & vision insurance

·         401k with Safe Harbor contributions from company annually

·         Profit sharing opportunities