Workplace Experience Assistant

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games.  

The Workplace Experience Assistant plays a vital role in fostering a welcoming, productive, and engaging environment for employees and visitors. This individual supports the daily operations of the workplace, ensuring that facilities, services, and events align with company values and create an exceptional employee experience.

• Workplace Operations:
• Serve as the first point of contact for employees and visitors, ensuring a professional and friendly reception.
• Maintain meeting rooms, kitchens, and common areas to ensure cleanliness and organization.
• Monitor and maintain stock of office, kitchen, and first aid supplies.
• Proactively monitor and report maintenance and repair needs for office spaces, equipment, and furnishings, ensuring swift resolution of any identified issues.
• Stay informed about upcoming repairs and accompany vendors to designated locations as needed.
• Support onboarding and offboarding processes, including preparing desks, creating and deactivating keycards, managing new hire swag, and ensuring proper collection of company property during offboarding.
• Assist with security key card operations, including creating new keycards, deactivating lost or inactive keycards, and ensuring appropriate access levels are assigned to employees.
• Assist with ad-hoc facility projects as needed.

• Employee Experience:
• Assist with employee engagement initiatives and events of all sizes, including themed celebrations like Halloween and St. Patrick's Day, as well as large-scale company-wide events such as Summer and Holiday parties, to ensure their success and promote a positive workplace culture.
• Respond to employee inquiries and feedback regarding workplace issues, escalating concerns as needed.

• Administrative Support:
• Organize catering for meetings, office lunches, and playtests.
• Assist with booking meeting rooms and preparing spaces for events or team needs.
• Manage voicemails and ensure timely responses.
• Manage mail and package delivery, ensuring timely distribution, and handle shipments and courier scheduling.
• Perform other administrative duties as needed to support the Workplace Experience team.

• Health and Safety:
• Assist with emergency drills and ensure preparedness plans are up-to-date.
• Monitor inventory of first aid supplies and safety equipment.

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1+ years of experience in a similar role, preferably in a medium to large tech company or within the hospitality industry.
• Excellent interpersonal and communication skills, with a customer-focused mindset.
• Strong organizational and multitasking abilities, with attention to detail.
• Positive attitude and a proactive approach to problem-solving.
• Committed to contributing to a positive workplace experience and supporting team productivity.
• Proficient in Google Suite and workplace management tools (e.g., Slack, Asana).
• Ability to handle sensitive information with discretion and professionalism.
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• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. 
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal’s South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Our ‘Agents of Change’ initiative is how we support the communities close to our heart, and we have several events and fundraisers every year that Agents of Change organize.
• Hybrid Work: We aim to provide flexible arrangements that suit all work styles. All teams at Kabam are hybrid work environments, with a minimum of 2 days in-office to foster team collaboration and bonding. Full-remote options are also available for certain positions within Kabam.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.