Customer Success Intern

Location: Houston, Texas (Hybrid)

Duration: 10 Weeks (June-August)

Employment Type: Full-Time, Temporary

Kahuna’s Summer Internship Program is designed to provide hands-on experience in an enterprise SaaS environment. As a Customer Success Intern, you will play an integral role in supporting our mission to help organizations bridge workforce skill gaps. This internship offers exposure to customer onboarding, data analysis, process documentation, and strategic customer initiatives, equipping you with valuable industry experience.

You will work closely with our Customer Success, Implementation, and Support teams, collaborating on projects that directly impact customer adoption and engagement. Expect to tackle real-world business challenges, develop industry-relevant skills, and contribute to key initiatives while being mentored by experienced professionals.

What You'll be Doing:

As a Customer Success Intern, you will take on meaningful projects that help drive customer success and improve operational efficiencies. Key responsibilities include:

Customer Insights & Data Analysis

• Analyze customer adoption trends and business impact metrics.
• Compile reports with key insights, ROI figures, and improvement recommendations.
• Create dashboards and data visualizations using tools like Tableau or Power BI.

Customer Onboarding & Documentation

• Assist in the creation of onboarding playbooks, best practice guides, and training materials to streamline customer implementations.
• Develop process flows, checklists, and interactive learning content.
• Conduct gap analysis to identify improvements in the onboarding process.

Support & Issue Trend Analysis

• Review and categorize historical support tickets to identify recurring issues.
• Compile reports that highlight trends, pain points, and proactive solutions.
• Collaborate with the support team to enhance customer training and self-service resources.

Customer Advocacy & Storytelling

• Work with the Customer Success and Marketing teams to compline compelling customer success stories and testimonials.
• Conduct interviews, analyze case studies, and develop customer advocacy materials.

What You’ll Need for This Role:

• Analytical & Problem-Solving Skills – Ability to analyze data, recognize trends, and extract key insights.
• Strong Communication – Clear, professional verbal and written communication skills for customer interactions and documentation.
• Detail-Oriented Mindset – Organized, structured approach to research, reporting, and content creation.
• Tech-Savviness – Comfort working with SaaS tools and analytics platforms.
• Team Collaboration – Ability to work cross-functionally with Customer Success, Implementation, and Support Teams.
• Proactive & Adaptable – Eager to learn, take initiative, and navigate a fast-paced SaaS environment.

Preferred Qualifications & Skills:

• Pursuing a Bachelor’s or Master’s degree in Business, Information Technology, Engineering, Computer Science, or a related field.
• Experience with MS Teams or Slack, Excel, Google Suite (Doc, Sheets, Slides), and data visualization tools (Power BI, Tableau).
• Strong analytical skills with experience in data reporting and insights generation.
• Interest in customer experience, SaaS implementations, and process optimization.

Why Join Kahuna?

• Hands-on Experience: Work on impactful projects that drive real customer value.
• Mentorship & Growth: Collaborate with experienced professionals and develop industry-relevant skills.
• Data-Driven Approach: Gain exposure to customer analytics and SaaS success metrics.
• Company Mission: Help organizations close skills gaps and build a competent workforce.

Join us this summer and gain valuable experience in Customer Success while making an impact at Kahuna!