Enterprise Implementation Specialist

Who We Are

At Kahuna, we help organizations unlock workforce potential through advanced skills management technology. Our modern platform enables enterprises to gain deep insights into workforce capabilities, align talent to business needs, and optimize training investments. The Customer Success team plays a vital role in delivering measurable value to our customers by driving adoption, operational efficiency, and strategic workforce insights.

Role Overview

As an Enterprise Implementation Specialist, you will lead enterprise-level implementations of Kahuna’s Skills Management platform, ensuring seamless deployment, customer adoption, and long-term success. This role requires a blend of technical expertise, problem-solving skills, and project management capabilities to effectively guide customers through implementation, data migration, and change management.

You will work cross-functionally with Customer Success, Sales, Product, and Engineering teams to ensure customers maximize the value of Kahuna’s platform, from onboarding to long-term adoption.

Key Responsibilities

• Customer Onboarding & Implementation – Lead end-to-end deployment of Kahuna, ensuring smooth customer onboarding, configuration, and alignment with business goals.
• Solution Configuration & Integration – Work closely with customers to tailor Kahuna’s platform to their workflows, integrating with enterprise systems (HRIS, LMS, ERP, etc.).
• Data Migration & Validation – Manage data import/export, ensuring accuracy, security, and seamless system integration (ETL processes).
• Process Optimization & Change Management – Guide customers through operational transformation, including best practices for adoption and training.
• Technical Troubleshooting & Issue Resolution – Diagnose and resolve technical challenges, collaborating with internal teams to address system performance issues.
• Customer Advocacy & Feedback – Gather insights to inform product improvements and advocate for customer needs within Kahuna.
• Value Realization & Optimization – Track key customer success metrics and ensure that Kahuna delivers measurable business impact.
• Collaboration with Sales & Product Teams – Support Sales in pre-sales discovery sessions and contribute feedback to Product for roadmap development.

• 3+ years experience in SaaS implementation, customer success, or enterprise consulting.

• Project management expertise – Strong project management skills, including experience managing multiple large-scale projects simultaneously.
• Experience with HR Tech & Workforce Solutions – Prior work in HRIS, talent management, workforce planning, or learning & development systems is a plus.
• Technical Proficiency – Familiarity with data integration methods (API, SFTP) and technical acumen to support integration efforts.
• Strong problem-solving & analytical skills – Ability to adapt and find creative solutions for customer needs.
• Excellent communication skills – Excellent written and verbal communication skills, with the ability to facilitate meetings and present to diverse stakeholder groups, including executive leadership.
• Process Documentation & Best Practices – Ability to create playbooks and process documentation for scalable implementations.

Preferred Qualifications

• Experience working with enterprise customers in Energy, Healthcare, or Manufacturing industries.
• Familiarity with HRIS (SAP, Workday, Infor) and LMS (Docebo, Cornerstone, Relias) integrations.
• Certifications in Change Management (e.g., Prosci) or Technical Writing are a plus.
• Project management certifications (PMP, Agile, Six Sigma) are a plus.

Why Join Kahuna?

• Impactful Work – Drive workforce transformation in enterprise organizations.
• Collaborative Team Culture – Work with passionate, customer-focused professionals.
• Professional Growth – Gain expertise in SaaS, enterprise implementations, and workforce technology.
• Hybrid Work Environment – Flexibility with occasional travel for key customer engagements.

Administrative Details

• Location: Houston, Texas (Hybrid work environment)
• Travel: When necessary
• Employment Type: Full-Time
• Work Authorization: Must be authorized to work in the U.S. without restrictions
• Education: Bachelor’s or Master’s in a relevant field
• Experience: 3+ years in Customer Success, Implementations, or Enterprise Cloud SaaS