IT Systems and Support Administrator

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! We're looking for an IT Systems and Support Administrator at Kalderos who will be responsible for providing top-tier technical support to our 115+ internal employees, ensuring smooth operations in an ecosystem of both Macs and Windows computers. The role will require critical thinking and troubleshooting skills to resolve complex technical issues efficiently. You will collaborate closely with the Director of Information Technology to help improve existing systems and processes, offering innovative solutions to enhance productivity and overall IT performance. Additionally, you'll work alongside the Information Security team to drive patch management initiatives, ensuring that our systems are up to date and secure. You will also act as a technical mentor and point of ticket escalation to a Level 1-2 technical support analyst, guiding them in helpdesk operations and fostering their professional growth. Your ability to communicate clearly and work effectively with technical teams and external vendors will be essential as you oversee technical projects from inception to completion. This role demands a proactive, solutions-oriented approach and a strong commitment to supporting and optimizing our SaaS environment. You’ll operate at a high level of autonomy and will report to the Director of Information Technology.

The Information Technology team has been freshly renewed at Kalderos. You will have the opportunity to help design and improve the help desk ticketing interactions with internal stakeholders to maximize the value you can provide to them. We expect this function will scale as our company grows.

What You’ll Do:

• Serve as a point of contact for providing technical support to end-users, addressing hardware, software, and network issues promptly and professionally.
• Collaborate closely with the Director of Information Technology to improve systems and processes, offering innovative solutions to enhance IT performance within our cloud environments.
• Perform various technical projects in our cloud SaaS environment ensuring timely project delivery and successful outcomes.
• Conduct system administration tasks such as user account management, IAM, software updates, and system backups and restores
• Lead and assist in various IT projects affecting end user experience, including system upgrades, migrations, and technology enhancements, ensuring successful implementation and alignment with goals.
• Act as a technical mentor and point of ticket escalation to a Level 1 - 2 technical support analyst on the team.
• Perform helpdesk operations and ticketing tasks involving recording events and problems and their resolution in tickets and logs, ensuring prompt follow-up with end users.
• Assist in the creation and integration of IT policies and procedures.
• Assist with all efforts around employee IT onboarding and offboarding.

What You'll Bring:

• 5+ years of experience in a similar or adjacent role
• Excellent technical skills and customer service mindset. When presented with a technical issue or complex project, you can:
  • develop a plan of action for resolution
  • provide excellent customer service and prompt communications
  • communicate and collaborate effectively with other technical teams
• You are comfortable saying “I don’t know, but I will find out”.

Set Yourself Apart:

• Relevant technical industry certifications
• Experience and a desire to work in a fast-growing, venture capital backed startup. You are familiar with the high velocity, volume, and ambiguity of work in a startup environment and see it as an opportunity to drive outsized impact.
• Experience working as a team leader or other technical project management role
• Experience working with Okta and Google Workspace
• Experience working with Cloud infrastructure, SaaS, and cloud storage environments
• Experience in Jira, Slack, Microsoft Azure, Windows and Mac operating systems
• Familiarity with SOC and HIPAA compliance

Expected Salary Range: $80,000-$110,000 base + bonus

This position can be based remotely in the US or as a hybrid role in Chicago, IL or Boston, MA. Occasional travel to our Boston and Chicago offices will be required.

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Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more: https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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