Collections Analyst

We are currently seeking a Collections Analyst to join our team in Red Bank, NJ. As a crucial member of our team, you'll engage with clients, master the art of negotiation to establish payment plans, and ensure adherence to debt collection regulations. If you're skilled at navigating challenging conversations and ready to lead successful debt resolutions, we invite you to apply and become an integral part of our dynamic team.

Key Responsibilities: 

• Contact clients via phone, email, and mail to follow up on overdue accounts and negotiate payments. 
• Monitor and maintain a portfolio of overdue accounts to track progress and set collection priorities. 
• Negotiate payment plans and settlements with customers while considering the company's policies and financial goals.
• Maintain accurate records of all communications and actions taken in the collections process. 
• Collaborate with customers and internal teams to resolve billing disputes and ensure customer satisfaction. 
• Develop and implement effective strategies to minimize overdue accounts and bad debts. 
• Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
• Provide regular updates on collections status and report on progress to management. 

Requirements: 

• • Bachelor's degree in Accounting, Finance, Business, or a related field.
  • 1-3 years of experience in collections, accounts receivable, or a related field.
  • Strong communication and negotiation skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience with collections software and tools is a plus.
  • Ability to handle challenging conversations and resolve conflicts effectively.
  • Strong attention to detail and organizational skills.