Help Desk Engineer (West)

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

Kate Farms is looking for a Help Desk Engineer to join our dynamic IT team. This is a hybrid position working onsite most days. The Help Desk Engineer will provide technical support to end users, troubleshoot hardware and software issues, resolve network problems, and ensure the smooth operation of computer systems. The ideal candidate will have excellent communication skills, strong problem-solving abilities, a passion for delivering exceptional customer service, and an established working knowledge of Help Desk Support.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide technical support to end users through phone, email, and in-person interactions.
• Troubleshoot hardware and software problems, perform diagnostics and resolve technical issues in a timely manner.
• Ensure the smooth operation of computer systems, including network connectivity and printing.
• Install, configure, and upgrade software and hardware components.
• Set up and maintain user accounts, security groups, and access rights.
• Assist in the development and implementation of IT policies and procedures.
• Monitor and respond to system alerts and notifications.
• Escalate unresolved issues to appropriate IT personnel.
• Document technical issues and resolutions for future reference.
• Provide training and guidance to end users on using computer systems and software.
• Maintain inventory of IT equipment and software.
• Participate in on-call support rotations to provide after-hours support.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, IT, a related field, or equivalent experience.
• Minimum 5 years of Help Desk related experience.
• Proven experience as a Help Desk Engineer or similar role.
• Strong knowledge of Windows and Mac operating systems and Microsoft Office Suite.
• Excellent troubleshooting and problem-solving skills.
• Ability to work well independently and in a team environment.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks effectively.
• Technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Strong commitment to company mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Respectfully shares and accepts feedback willingly from all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Effectively handle lifting of various objects weighing up to 30 pounds.

While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, climb stairs, and maneuver while on a ladder.

Possess the ability to sit at a computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will work in an office environment with the potential flexibility of working from home part of the week. Must be able to work on-site a minimum of 3 to 4 days a week.  

It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.

 Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). Some positions may include additional compensation in the form of equity.

The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.  All job offers are contingent upon successful completion of background verification.

Salary Minimum : $ 77,057  Salary Maximum $105,000

For full-time salaried or hourly workers, our total rewards package also includes the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.  Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure),  two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year.  Kate Farms offers a range of other benefits offered with an emphasis on employee well-being, such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.

Kate Farms cares well for its employees, and it shows through the provision of standout benefits such as Medical, Dental, Vision, Life Insurance, FSA, 401k Retirement Plan, Paid Time Off, Remote Work options, and many more outstanding company perks.