Levels:
•Level II (qualified) is assigned to job offers for qualified employees who have attained, either through education or experience, a good understanding of the occupation. They perform moderately complex tasks that require limited judgment.
•Level III (experienced) is assigned to job offers for experienced employees who have a sound understanding of the occupation and have attained, either through education or experience, special skills or knowledge. They perform tasks that require exercising judgment and may coordinate the activities of other staff. They may have supervisory authority over those staff.
Tasks:
•Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
•Sell products requiring extensive technical expertise and support for installation and use, of IT equipment, computer systems, and IT related services.
•Plan and modify product configurations to meet customer needs.
•Confer with customers and engineers to assess equipment needs and to determine system requirements.
•Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
•Arrange for demonstrations or trial installations of equipment.
•Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
•Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
•Recommend improved services to customers, documenting how such changes will lower costs or increase production.
•Diagnose problems with installed equipment.
•Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
•Write technical documentation for products.
•Manage project execution to ensure adherence to budget, schedule, and scope.
•Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Knowledges:
•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Knowledge of processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
•Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
•Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
•Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
•Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. (Japanese)
Skills:
•Reading Comprehension
•Speaking
•Critical Thinking
•Active Listening
•Writing
•Negotiation
•Judgment and Decision Making
•Active Learning
•Complex Problem Solving
•Systems Analysis
•Systems Evaluation
•Technology Design
•Operations Analysis
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