Implementation Operations Specialist

Keeper is hiring a driven, Implementation Operations Specialist to join our B2B Support team. This is a fully remote position for those living in the United States.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

About Keeper

Keeper Security is transforming cybersecurity for people and organisations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organisations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

As the Implementation Operations Specialist, you will support the Implementation Operations Manager to deliver internal development initiatives that drive the maturity and efficiency of our Implementation department. This role will play a key part in optimizing team operations by analyzing performance metrics, identifying process gaps, and ensuring data integrity. The ideal candidate is highly analytical, detail-oriented, and possesses strong communication and creative problem-solving skills.

Key Responsibilities

• Generate, analyze, and present reports on key team metrics to support data-driven decision-making.
• Draft and present project proposals to the Director of Implementation, providing insights and recommendations for department growth.
• Maintain data integrity by identifying and addressing gaps in tooling, reconciling data inconsistencies, and improving reporting processes.
• Collaborate with cross-functional teams, including leadership, vendors, and other departments, to enhance implementation processes.
• Support the development of internal documentation, playbooks, and customer-facing resources that improve implementation efficiency.
• Assist in streamlining workflows by evaluating and optimizing current tooling, processes, and automation opportunities.
• Act as a key contributor to process improvement initiatives by gathering feedback, analyzing trends, and implementing best practices.
• Provide training and guidance on reporting and tooling improvements to ensure adoption across the team.

• 3+ years of experience in project management, operations, or a similar analytical role
• Strong analytical and problem-solving skills with experience interpreting complex data sets
• Ability to manage multiple projects in a fast-paced environment while maintaining attention to detail
• Excellent communication skills with the ability to present insights and influence leadership decisions
• Creative thinking and resource development experience, particularly in designing internal or customer-facing materials
• Administrative experience with Salesforce and/or ServiceNow 
• Experience with Microsoft Office or Google Workspace
• Bachelor’s degree in a business-related field (or equivalent experience).

Preferred:

• Familiarity with project management tools
• Experience working with BI tools
• Basic understanding of change management principles
• Experience in SaaS deployment, preferably with security software

• Medical, Dental & Vision (Inclusive of domestic partnerships)

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.