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Information Technology Engineer, Tier 2 - job 2 of 2

Keeper is hiring an Information Technology Security Engineer to join our IT team. This role is working on-site 5 days per week out of our El Dorado Hills, California office.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Information Technology Engineer Tier 2 will report to the Director of IT and will work collaboratively across our Information Security and Compliance Department. You will play a crucial role managing IT resources, developing and implementing IT policies and continually improving IT security. This will be accomplished effectively through technical resolution, guidance and support.

Responsibilities

Manage and maintain onsite equipment, servers, and network infrastructure in Keeper offices worldwide.
Manage global IT resources and infrastructure as a Tier 2 resource
Execute technical projects to continually improve availability and security of IT resources with minimal interruption of business operations
Improve and streamline IT business processes throughout the organization
Responsible for resolution of IT issues escalated by Tier 1 IT team members.
Build Intune MDM and Kandji MDM software packages and apply policies
Administer Company Firewalls and Network
Deliver IT services to employees and enable fulfillment of business objectives and service level agreements
Implementing IT and Information Security policies and procedures, participating in Information Security and Compliance audits and managing physical and cloud-based IT assets

Maintain IT asset management tracking and conduct regular asset inventory audits
Assist the Information Security team in the resolution of security incidents on IT assets
Setup and maintain Windows and MacOS workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper’s strict security requirements

Responsible for employee onboarding and offboarding tasks, including management and provision access to IT assets
Maintains IT asset management tracking and conducts regular asset inventory audits
Assist the Information Security team in the resolution of security incidents on IT assets
Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
Maintain physical security services, such as door access and camera systems in facilities

7+ years experience managing Information Technology systems
Proficient with Microsoft Windows and MacOS operating systems; familiarity with Linux
Expert level knowledge of cloud-based IaaS/SaaS infrastructure and MDM services, including Google Workspace, Microsoft Azure, Microsoft Intune, Kandji, Ninja One, and Amazon AWS
Experience managing MDM policies and implementing DLP in both Google Workspace and Microsoft Intune
Ability to build cross-functional relationships, influence and collaborate at all organizational levels
Outstanding verbal and written communications skills for a global audience
A degree in Information Technology or relevant technology field, or equivalent experience
Must be able to lift up to 30 pounds as part of the regular job duties
Some occasional work may be required outside of normal business hours to provide IT support to Keeper offices located around the world.
Keeper is FedRAMP authorized, therefore, all applicants must be a “U.S. Person”

Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Information Technology Engineer, Tier 2, Keeper Security, Inc.

Are you an experienced Information Technology Engineer looking to take your career to the next level? Keeper, a leading cybersecurity company based in El Dorado Hills, California, is inviting you to join our team as an Information Technology Engineer, Tier 2. In this role, you'll dive into a world where cutting-edge technology meets top-notch security solutions. You'll manage and maintain IT resources and infrastructure for our global offices, addressing complex technical issues and ensuring minimal disruption to business operations. You'll work closely with our Information Security and Compliance Department, enhancing IT security and operational efficiency. Your tasks will include building MDM software packages, administering company firewalls, and maintaining physical security services. With over 7 years of experience and a passion for technology, you will be crucial in optimizing our IT processes, supporting team members, and providing guidance. If you're ready to make an impact in a fast-paced environment with a company trusted by millions, consider applying to Keeper. Join us in redefining how cybersecurity is delivered and experienced worldwide!

Frequently Asked Questions (FAQs) for Information Technology Engineer, Tier 2 Role at Keeper Security, Inc.

What are the main responsibilities of an Information Technology Engineer, Tier 2 at Keeper?

As an Information Technology Engineer, Tier 2 at Keeper, your main responsibilities will include managing onsite equipment and network infrastructure, executing technical projects to enhance IT resources' availability and security, and resolving IT issues escalated from the Tier 1 IT team. You will also be involved in employee onboarding processes, maintaining IT asset management tracking, and administering company firewalls, among other duties. These efforts will all aim to support Keeper's overarching mission of providing top-notch cybersecurity solutions.