Director, Sales Operations

Kickstarter is seeking a Director, Sales Operations to build and optimize the operational backbone of our creator acquisition efforts. Reporting to the Chief Marketing Officer, this role will partner closely with the Director of Outreach and Director of Lifecycle Marketing, as well as other cross-functional leaders, to ensure our Marketing and Outreach teams have the tools, data, and processes needed to engage creators effectively, drive revenue, and scale our impact.

The ideal candidate is a strategic thinker who is also hands-on, comfortable working in a fast-paced environment, and has experience designing sales enablement strategies, process automation, forecasting, and performance management within a sales or business development function.

The salary range for this role in the United States is $160,000 - $181,000.

In This Role, You Will:

• Process Optimization: Develop, implement, and continuously improve processes, workflows, and best practices to boost the team productivity and effectiveness.
• Sales Forecasting & Pipeline Management: Own and refine sales forecasting, pipeline management, and reporting to ensure the team prioritizes high-value creator opportunities.
• Lead Scoring & Prioritization: Design and implement a robust lead scoring framework to help the team focus on the most promising creators.
• Sales Automation & CRM Enhancements: Identify opportunities for sales automation and CRM improvements to reduce administrative burdens and streamline outreach efforts.
• Performance Metrics & Reporting: Establish key performance indicators (KPIs) and create real-time dashboards and reports for the CMO, Director of Outreach, Director of Lifecycle Marketing, and other stakeholders.
• Cross-Functional Collaboration: Partner with Marketing, Product, and Finance teams to align strategies with acquisition, retention, and revenue goals.
• Workflow & Engagement Strategy Optimization: Work closely with the Director of Outreach to refine team workflows, creator segmentation, and engagement strategies.
• Marketing Campaign Performance Tracking: Collaborate with the Director of Lifecycle Marketing to track marketing-driven creator activations and marketing campaign success metrics.
• Training & Development: Develop comprehensive training programs, playbooks, and tools to equip the Outreach and Marketing teams with the resources needed for effective creator engagement.

About You

• 7+ years of experience in sales operations, revenue operations, or business operations within SaaS, marketplace, or creator-focused platforms.
• Proven track record of optimizing sales processes, CRM systems (e.g., HubSpot), and pipeline management.
• Strong analytical skills with expertise in data-driven decision-making, forecasting, and performance tracking.
• Experience designing lead scoring models, segmentation strategies, and implementing sales automation tools.
• Strategic thinker with strong execution capabilities; able to translate business goals into actionable sales strategies.
• Exceptional cross-functional collaboration skills with the ability to align teams around a shared vision and drive adoption of new processes.