Nudge Enabled Remote Advising (NERA) Advisor

Anticipated Start Date: July 14, 2025

Location: This position is remote, however the employee in this position must reside in NY, NJ or CT, and within commutable distance to our central office in NYC. Traveling to our NYC central office will be expected for special events/meetings throughout the year.

About KIPP NYC

KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful and rigorous schools in pursuit of a more just world. In 1995 we started our first middle school, KIPP Academy, in the Bronx, with a vision that every child grows up free to create the future they want for themselves and their communities. Today, our network consists of eight elementary schools, nine middle schools, one high school, and KIPP Forward, a comprehensive program to support our students and alumni in choosing and preparing for the educational and career paths that fit their goals and sense of purpose. KIPP NYC currently serves more than 12,000 students and alumni, has a staff of more than 1,000 (8% of whom are alumni), and continues to grow!

About KIPP Forward Postsecondary Success Collaborative

The Postsecondary Success Collaborative, often referred to as “The Collaborative,” works with graduates (“alumni”) of KIPP, Achievement First, and a growing number of other select high school-serving organizations, to empower them for success in college and their careers. Our Theory of Impact was formulated utilizing a design thinking approach with our alumni, as well as research of the most effective Comprehensive Approach to Student Success (CASS) and career readiness programs.  Utilizing breakthrough college and career strategies, we aim to help our alumni persist in and graduate from college and CTE programs, and upon completion, transition to strong first jobs.​

About our Nudge Enabled Remote Advising (NERA) Program

The Collaborative supports students for six years following high school graduation. In the first two years, students are paired with a near-peer College Success Fellow who provides intensive, in-person advising. Beginning in year three, students transition into our NERA program, a tech-enabled model of continued postsecondary support. Through NERA, experienced advisors use nudge-texting technology to deliver timely guidance and resources related to key persistence factors—academic progress, financial aid, social-emotional well-being, and career readiness. Alumni can also schedule one-on-one advising sessions as needed, ensuring personalized support continues throughout their postsecondary journey.

Position Overview

We are seeking an experienced advisor to join our growing NERA team! This advisor will manage a caseload of just over 1,000 alumni entering their third year post–high school and support them through college graduation and career launch. The role centers on delivering guidance across key areas—academic, financial, social-emotional, and career—primarily via text using nudge technology, with supplemental support provided through phone, Zoom, or in-person meetings as needed. In addition to direct advising, the advisor will work closely with the NERA Program Manager to design and implement strategies that drive continuous improvement and increase alumni engagement. We’re looking for someone who can commit to at least two years as we scale the program to reach thousands more alumni. This role reports to the NERA Program Manager.

Duties and Responsibilities

Alumni Support (75%)

• Manage a caseload of over 1,000 alumni by leveraging nudge texting, calls, and in-person/virtual meetings to provide individualized support on topics such as financial aid, class registration, re-enrollment, academic appeals, career readiness, and connections to resources like microgrants and mental health services
• Collaborate with the NERA and broader KIPP Forward teams to implement a robust re-enrollment strategy that supports alumni who have stopped out of their postsecondary programs in returning to and completing their education
• Manage NERA platform to track and prioritize outreach and needs of caseload, responding to requests for support within 24 hours during a work week
• Support alumni in accessing KIPP Forward foundational services (e.g. microgrants, mental health services)
• Support NERA manager in building strong and succinct text scripts that provide alumni with critical information and resources to support their persistence and completion
• Support the continuous improvement of the program by communicating with program manager about gaps in programming and alumni needs 

Data & Admin (15%)

• Support KIPP Forward data collection initiatives, including enrollment verification, semester transcript collection, and annual alumni surveys 
• Track and analyze alumni data (e.g. enrollment, transcripts, financial aid completion, internships, survey results)  to help inform alumni support and programming
• Maintain current alumni contact, enrollment and career information in the Alumni Database and other data tracking systems 
• Leverage alumni data to create and maintain outreach strategies on a weekly basis 

Team Collaboration (10%)

• Participate in summer training Week of July 14th, 2025
• Attend and participate in all KIPP Forward monthly team meetings
• Participate in weekly check ins with NERA Program Manager
• Participate in NERA monthly team meetings 
• Maintain regular, open communication with the NERA Program Manager to navigate complex alumni challenges, strengthen feedback loops, support continuous improvement, and increase alumni engagement
• Seek and prioritize cross collaboration with other teams to bolster the support NERA is offering alumni (i.e. work closely with career team members to better understand internships, jobs, and other career opportunities for alumni in NERA)
• Respond to emails, calls and texts from staff within 24 hours during work week

• Minimum of two years’ experience working with students or in an educational setting, preferably providing academic, financial, career, and socio-emotional support to traditionally under-served college students
• Bachelor’s Degree in education, counseling, youth development preferred
• Strong alignment with and commitment to KIPP Forward’s Program Model
• Positivity, optimism and a solutions-oriented mindset
• Outstanding written and oral communication skills
• Strong time-management skills
• Self-starter, comfortable in a fast-paced, entrepreneurial environment
• Demonstrated ability to meet ambitious goals within deadlines
• Ability to self-direct and prioritize among competing goals and to initiate process improvement
• Growth-mindset and desire to receive regular coaching and adjusting feedback in order to grow
• Ability to collaborate and build relationships within and across teams
• Strong working knowledge in Microsoft Word/Google Docs, Microsoft Excel/Google Sheets, Microsoft PowerPoint/Google Slides, and Microsoft Outlook and ability to learn new technology platforms and databases quickly
• Willingness to check email/texts after hours for emergency situations

KIPP Forward offers a highly competitive salary of $60,700 - $69,000. Salary ranges at KIPP NYC are standardized based on role level and role function. Individual salaries are determined through a lens of equity, accounting for years of experience relevant to the role and scope of responsibilities, and are benchmarked against others within the same salary band.

KIPP NYC provides a comprehensive benefits package that includes medical, dental, and vision coverage, along with generous time off, such as specified school vacation weeks, sick and personal days, and an extended summer break. Additional benefits include a retirement plan, flexible spending accounts, life insurance, and various supplemental offerings.

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.

This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. You must notify HR if you move or have plans to relocate.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.

KIPP NYC LLC does not offer visa sponsorship or work authorization. 

KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. 

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.