Lead, Partner Enablement Specialist
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo customers all over the world are able to focus on what they do best because they have access to a diverse ecosystem of world class specialist partners who offer services like design, web development, marketing, and more. We want to make sure that these Klaviyo Partners have the knowledge and tools that they need to ensure the Klaviyo customers they work with have a great experience using Klaviyo.
We are seeking a Partner Learning Manager to oversee the web and digital experiences for our education programs and learning content. The Partner Learning Manager will drive the performance of our content and resources in the Partner Portal and the Partner Academy site to enhance skills and training. They will work collaboratively to identify education opportunities and create solutions that support diverse and global learning audiences, move our learning content forward in meaningful ways, and ensure our web presence and experiences help partners meet their business objectives and goals.
How you'll make a difference:
- Collaborate with the broader partnerships team to execute the building of education and learning journeys, including how it is discovered and consumed on the platform.
- Work with partners directly to understand their enablement and training needs to grow their businesses through Klaviyo.
- Create and manage learning outcomes, pathways and roadmaps, and programming for educational content.
- Collaborate with Klaviyo subject matter experts including content creators, designers and developers and vendors to create learning content.
- Lead the execution of education for the platform based on business needs, data, insights, learner needs and market trends.
- Own the overall partner experience across a variety of partner facing systems. Eg. Partner Portal in Allbound
- Create community and social experiences (eg, workshops) for learners.
- Define and drive key performance indicators and success metrics for educational content and experiences.
- Collaborate with cross-functional teams to meet project requirements, scope, and deliverables.
- Collaborate with Sales, Product Marketing, CS, and Enablement teams to discover and ‘partnerize’ content for partners.
- Curate & create resources (Partner Academy content, one-pagers, playbooks, etc) as needed.
Who You Are:
- A track record in education, education management, online learning and instructional design.
- Experience and proficiency working with Learning Management Systems, content creation technology, video, education technology social media and other collaborative technology.
- Experience with implementation of micro-credentialing (eg, badging and certifications), as well as experience with social media marketing and community building
- A strategic mind with the ability to plan and execute for global programs driving business impact on a global scale through web experiences
- A collaborative nature, working cross-functionally with internal teams and vendor partners to drive projects to successful completion.
- Ability to work and drive projects forward independently.
- Obsessed with getting feedback from customers and partners.
- Able to communicate high-level strategy and technical details across teams, locations, and organizations, including leadership and non-technical audiences.
#LI-Boston #LI-CR1 #LI-Hybrid
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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Klaviyo
Klaviyo is a global technology company committed to providing a marketing automation platform, used primarily for email marketing and SMS marketing by approximately 143,000 e-commerce merchants.
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