Manager, SMB Partner Account Management

At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Manager, SMB PAMs, you will oversee a team of Partner Account Managers, ensuring they are set up for success to achieve their goals. These goals will also be met by working on a variety of initiatives that ultimately will benefit the ongoing partner experience. This includes, but is not limited to overseeing and iterating on our partner engagement model, aligning with our Partner Recruitment team, and driving revenue. You will leverage strong communication and consultative skills to understand your team's needs and establish a growth strategy so that your team is able to hit various goals presented to them.

The Manager, SMB Partner Account Managers recruits, trains, develops and supports new and experienced Partner Managers to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. Responsible for training and developing their direct reports, while also being on top of the forecast and important leading indicators of success.  In this role you are responsible for enabling your team to manage Klaviyo partners, and ensure they are articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) with their partners, and driving co-marketing alongside the ecosystem marketing team, and ensuring they are acting as a thought leaders in their space.

How you’ll make a difference:

• Become a trusted management advisor that your team can lean on regularly
• Become a fierce internal advocate of the partner program to ensure our team is interlocked with other departments in order to achieve our goals
• Collaborate with your team to enable them to activate new agency partners by building and managing a lead referral pipeline with your partner portfolio
• Be comfortable operating with and exceeding revenue-focused goals at the team level
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future
• Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production
• Manage new and existing team members to ensure success across the entirety of the Agency Partnerships managed program
• Travel: up to 25%, to meet and develop relationships with our agency partners, team members and participate in events

Who you are:

• 4-6 years of relationship building experience that you can share with your team and showcase that you are adept at influencing and relationship building
• Have partnerships and/or sales experience
• Are thoughtful, engaging, and energetic
• Are comfortable and confident teaching your team members on how to thoughtfully hunt and adding/extracting value from new partnerships
• Obsessed with understanding how you can make the partnership experience more beneficial to our service partners
• Extremely comfortable both operating on a team level and working with management peers to identify and solve complex problems
• Comfortable presenting in large groups (both internally and externally) as you will be showcasing yourself as a thought leader in our organization and industry
• Proactively solicit and act on feedback from your customers, partners, team members, and peers.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 4-6 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with Sales, Enablement, CS, Marketing and Product to achieve top line company revenue goals
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

#CR1 #LI-Hybrid