Vice President, Product

At Klaviyo, we build products that empower businesses to create stronger, more personalized relationships with their customers. Our Product team is dedicated to developing solutions that deliver real value while pushing the boundaries of innovation. We are looking for a Vice President, Product to help us scale our product organization, shape our strategy, and drive execution to deliver remarkable outcomes for our customers and Klaviyos alike.

Reporting into the Chief Product Officer, you’ll lead with a customer-first mindset, guiding a team of passionate product managers and engineers as they solve complex challenges and bring new products to market. Your leadership will be instrumental in crafting a cohesive strategy, ensuring operational excellence, and delivering high-impact products that align with our vision and values.

How you’ll make a difference:

• Build High-Performance Teams: Lead small, high-velocity teams that operate independently while collaborating seamlessly to deliver exceptional product roadmaps. These teams will collectively drive major product rollouts with speed and precision.
• Develop Remarkable Leaders: Invest in the growth of product managers, engineers, and cross-functional leaders by mentoring, coaching, and inspiring them to reach their potential while delivering meaningful contributions to Klaviyo.
• Deliver Outstanding Products: Oversee product launches from concept to adoption, ensuring each iteration adds measurable value for customers and partners. Drive cross-functional collaboration to align product roadmaps with go-to-market (GTM) and financial strategies.
• Foster Alignment: Establish and refine processes that create tight interlocks between Product, GTM, and Finance teams, ensuring all efforts align with Klaviyo’s long-range plans and business priorities.
• Drive Innovation: Stay ahead of industry trends, continuously identifying opportunities to enhance Klaviyo’s product suite and optimize the customer experience.
• Shape Architecture and Strategy: Collaborate with stakeholders to synthesize feedback, provide guidance on system design, and ensure Klaviyo’s products are flexible, scalable, and future-ready.

What you’ll do:

• Lead, Manage, Coach, and Mentor: Be a leader who inspires others, a manager who builds high-performing teams, and a mentor who supports the growth of Klaviyos across the organization.
• Commit to Excellence: Challenge engineering and design teams to deliver flexible, scalable, and user-friendly products. Drive a culture of continuous improvement, ensuring each product iteration builds toward excellence.
• Collaborate Authentically: Work closely with customers, partners, and internal teams to gather feedback, align on priorities, and translate insights into actionable plans.
• Own Outcomes: Take full ownership of initiatives, driving meaningful results even amidst ambiguity or complexity. Step in wherever needed to solve challenges, build trust, and ensure impactful execution.
• Champion Clarity and Candor: Foster honest, clear communication across teams. Push back respectfully when needed and lead efforts to align on shared goals, no matter how complex or uncomfortable the conversation.
• Thrive on Learning: Dive deep into new challenges and continuously expand your expertise. Approach every opportunity as a chance to grow.
• Execute at Scale: Translate big-picture strategies into actionable plans, ensuring processes, teams, and initiatives scale effectively while maintaining a focus on quality and efficiency.

Requirements:

• 15+ years in product management, with at least 8+ years in senior leadership roles overseeing cross-functional teams. SaaS, e-commerce, or marketing technology experience is highly desirable.
• 10+ years of proven leadership experience, building and scaling high-performing teams while inspiring, mentoring, and developing talent at all levels.
• A deep understanding of product strategy, roadmap development, and execution across the entire product lifecycle.
• Experience partnering with engineering, design, marketing, sales, and finance teams to deliver seamless, impactful product experiences.
• Exceptional ability to convey complex concepts clearly and concisely to diverse audiences, from engineers to executives.
• Strong data-driven decision-making skills with the ability to synthesize insights and prioritize effectively.
• Passion for continuous learning, staying current with industry trends, and fostering innovation.