Consultant (CX), Omnichannel Enablement

The focus of the Klick Omnichannel team is defining how, when, and where a company should leverage innovation, data and technology across the product commercialization journey to connect with customers and drive business outcomes. We advise our clients on key elements of their strategy, organizational structure, capabilities, technology and data solutions. We see this as a team sport, so we frequently orchestrate the involvement of a broad range of in-house subject matter experts and crafts to maximize business results for our clients. We are curious people who love to lead the charge in solving meaningful and complex challenges, while also surfacing opportunities for innovation and challenging the status-quo. We work to bring the best of Klick to every solution.

• Support the development and execution of transformation strategies to help clients adapt to new processes or organizational changes.
• Document and improve client processes, including creating workflows and standard operating procedures (SOPs).
• Assist in identifying and defining business challenges and recommending strategic solutions.
• Collaborate with internal teams and clients to ensure successful execution of business initiatives.
• Prepare presentations and documentation to communicate insights and progress to clients.
• Facilitate client meetings by capturing key decisions and managing follow-ups.

• 2–3 years of experience in customer experience, service design, or human-centered design, preferably within healthcare, pharma, or life sciences.
• Proficiency in CX and design tools such as Miro, Mural, Figma, Adobe XD, or similar platforms.
• Strong storytelling and communication skills with the ability to simplify complexity and influence cross-functional teams and clients.
• Analytical mindset with the ability to interpret both qualitative insights and quantitative data to inform strategy.
• Highly organized and proactive, with strong problem-solving skills and a natural bias toward action.
• Curious, empathetic, and a collaborative team player who thrives in dynamic, fast-paced environments.

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