Senior Salesforce Quality Assurance Engineer

KMS Mexico is a leading software development company dedicated to delivering innovative and high-quality software solutions to our clients. We are committed to excellence in every aspect of our work, and our team of talented professionals plays a key role in achieving this commitment.

We are seeking a highly skilled and experienced Senior Salesforce Quality Assurance Engineer with a strong focus on manual testing within the core Salesforce platform (Sales Cloud). This individual will play a pivotal role in ensuring the quality and reliability of our clients' Salesforce implementations. The ideal candidate will possess deep expertise in manual testing methodologies, a thorough understanding of Salesforce Sales Cloud functionalities, and a proven track record of delivering high-quality testing solutions within complex Salesforce environments.

Responsibilities:

• Salesforce Test Strategy & Planning:

  • Conduct thorough assessments of clients' Salesforce Sales Cloud testing needs.

  • Develop comprehensive manual test plans and test cases based on client requirements and business processes.

  • Analyze existing Salesforce implementations to identify areas for improvement in testing coverage and efficiency.

• Salesforce Manual Testing:

  • Perform comprehensive manual testing, including functional, regression, integration, and user acceptance testing, within the Salesforce Sales Cloud platform.

  • Conduct thorough exploratory testing to identify potential defects and usability issues.

  • Ensure adherence to quality standards and best practices throughout the testing lifecycle.

• Salesforce Data Validation & Reporting:

  • Validate data integrity and accuracy within Salesforce Sales Cloud.

  • Document and report defects clearly and concisely, providing detailed steps for reproduction.

  • Generate comprehensive test reports and communicate testing progress to stakeholders.

• Collaboration & Communication:

  • Collaborate closely with Salesforce developers, administrators, and business analysts to ensure comprehensive test coverage.

  • Communicate testing progress, issues, and recommendations effectively to stakeholders.

  • Act as a subject matter expert on Salesforce Sales Cloud testing.

• Continuous Improvement:

  • Stay up-to-date with the latest Salesforce releases, features, and testing best practices.

  • Identify and implement process improvements to enhance testing efficiency and effectiveness.

  • Participate in knowledge sharing and mentoring activities to elevate the team's Salesforce testing capabilities.

• 5+ years of proven experience as a Salesforce Quality Assurance Engineer, with a strong focus on manual testing within the Sales Cloud platform.

• Deep understanding of Salesforce Sales Cloud functionalities and business processes.

• Strong experience in developing and executing manual test plans and test cases.

• Proficiency in writing clear and concise defect reports.

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex Salesforce issues.

• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

• Salesforce  Administrator, Salesforce Developer, or Salesforce Associate certification (any one of these is required).  

• Experience with Test automation tools (Salesforce or other) is a plus.

• Experience in an Agile/Scrum environment.

• Experience with Git or other version control systems.

Nice to have:

• Experience with Experience Cloud and Revenue Cloud.

• Experience with Vlocity Insurance Cloud

• Experience with Salesforce automation tools.

• Experience testing platforms outside of Salesforce.

Location: Guadalajara, Jalisco, Mexico (working from home - office won't be mandatory all the time, rather it will required from time to time).