Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Service Associate | Part-time image - Rise Careers
Job details

Customer Service Associate | Part-time

Learn About Knok

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

  • Book home consultations, ensuring efficiency;
  • Handling emails and calls related to home consultations;
  • Registration and management of appointment requests;
  • Controlling and monitoring of home consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

About you

To be considered for this role, here are the skills we're looking for:

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Availability to work weekdays from 15:00 to 20:00
  • Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  • Good level of English, spoken and written.

Nice to have:

  • You have previously worked in customer service and/or health care companies
  • Immediate availability to start functions;
  • Worked in a fast paced, growing environment, preferably in a technology company
  • Previous experience in working with healthcare and insurance providers.

Average salary estimate

$0 / YEARLY (est.)
min
max
$0K
$0K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Measured Remote No location specified
Posted 2 days ago
Posted 6 days ago
Photo of the Rise User
ServiceNow Remote Dawson 60 Dawson Street, Dublin, Ireland
Posted 6 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
K By Knok
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
January 11, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!