Chief Operating Officer (1425)

Kooner Fleet Management Solutions is seeking a visionary Chief Operating Officer (COO) to lead the operational strategy and execution for our growing fleet maintenance company. Reporting to the CEO, Vice President, & Assistant Vice President, the COO will be responsible for optimizing day-to-day operations, scaling the business, and ensuring high-quality service. This role requires a hands-on leader with deep experience in operational efficiency, logistics, and customer service within the fleet or transportation maintenance industry.  

Why Kooner Fleet Management Solutions?   

With over 8 years of experience in the industry, Kooner FMS is recognized as one of the leading providers of fleet maintenance and repair services in the United States. Our commitment to providing efficient and reliable fleet maintenance and repair services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.  

Excellent Benefits:   

• Competitive Salary: $190-250k + performance-based bonuses 
• Relocation Package

• Hybrid Opportunity 

• Medical, Dental, Vision   

• 401K Match   

• Life Insurance  

• Employee Assistance Plan  

What the COO role looks like: 

Operations  

• Oversee and optimize daily dispatch operations to ensure efficiency, cost-effectiveness, and high service standards. Work closely with the Customer Service Center Manager.  

• Implement and refine dispatch operating procedures to enhance team performance and reduce errors. 

• Develop and execute strategies for scalability while maintaining operational excellence. 

• Monitor key performance indicators (KPIs) such as ETA’s, fleet and technician utilization, and customer satisfaction. 

• Improve fleet management processes, including working with the fleet managers to ensure maintenance scheduling, compliance, and driver performance management. 

• Identify and implement technology solutions to streamline dispatching, tracking, and reporting. 

• Ensure compliance with industry regulations and internal safety standards. 

Sales & Business Development 

• Develop and lead a sales strategy to expand Kooner Fleet Management Solutions’ customer base. 

• Actively identify and pursue new business opportunities. 

• Strengthen existing customer relationships through effective account management, ensuring customer retention and satisfaction. 

• Work closely with the CEO/VP to negotiate contracts and pricing agreements that drive profitability. 

• Analyze market trends and competitor strategies to adjust sales approaches accordingly. 

• Represent the company at industry events, networking functions, and trade shows to enhance brand visibility and secure partnerships. 

Financial & Performance Management 

• Oversee operational budgets, ensuring cost control and resource allocation for maximum efficiency. 

• Monitor revenue growth, sales performance, and cost efficiencies, identifying opportunities for profitability improvement. 

• Work with the finance team to develop accurate forecasting models and assess business risks. 

• Implement a data-driven approach to measure dispatch performance, driver productivity, and fleet efficiency. 

Leadership & Team Management 

• Lead, mentor, and develop the dispatch, sales, HR, and operations teams to improve performance and accountability. 

• Foster a high-performance culture with a focus on continuous improvement, customer service, and teamwork. 

• Ensure proper training and development programs for dispatchers and sales representatives. 

• Implement workforce planning strategies to scale operations effectively. 

Human Resources & Workforce Development 

• Oversee and manage the HR department, ensuring effective recruitment, onboarding, and retention of top talent. 

• Develop and implement HR policies and procedures to foster a positive workplace culture. 

• Ensure compliance with employment laws, industry regulations, and company policies. 

• Drive employee engagement, performance management, and professional development initiatives. 

• Lead diversity, equity, and inclusion (DEI) efforts to build a strong, inclusive team. 

• Handle employee relations, conflict resolution, and disciplinary actions as needed. 

Strategic Leadership, Growth & Expansion 

• Collaborate with the CEO/VP to develop and execute expansion strategies in new markets. 

• Lead the digital transformation of fleet tracking, customer communication, and operational automation. Work with our current IT team to introduce our new in-house proprietary software to our operations seamlessly.  

• Evaluate and introduce new service offerings to differentiate the company in the market and to make Kooner Fleet Management Solutions stand out from competitors. 

• Explore and identify new business opportunities for partnerships and alliances that align with Kooner Fleet Management Solutions’ growth objectives. 

People & Culture Development 

• Build and foster a high-performance culture focused on service excellence. 

• Develop training programs and career growth opportunities for employees. 

• Ensure strong recruitment, retention, and workforce planning strategies. 

• Promote a safe, productive, and inclusive work environment. 

What our ideal candidate looks like: 

Education & Experience

• Bachelor's degree in Business Administration, Transportation, or a related field; MBA preferred.
• Minimum of 10 years of experience in operations management within the fleet maintenance industry, required.

Leadership and Management

• Proven ability to lead large teams, delegate tasks effectively, and inspire others to achieve goals. 

Strategic Thinking

• Strong analytical skills to assess complex business situations and develop effective strategies. 

Operational Excellence

• Expertise in process improvement, lean methodologies, and driving operational efficiency. 
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing business needs.

Communication Skills

• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels. 

Financial Acumen

• Understanding of financial statements, budgeting, and financial forecasting.

Industry Knowledge

• Deep understanding of the industry landscape, market trends, and competitive dynamics. 

Work Environment:  

• Standard office setting  

• Must be able to lift up to 10 lbs  

• Must be able to sit for up to 4 hours at a time  

• Travel required. 

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.  

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.