Warehouse Systems Support Tech, 1st Shift

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are looking for a high-energy, customer-focused WMS Support resource to join our WMS team to provide on-site support to management and users in our Midway, KY, distribution center (DC).   

A day in the office looks like this: 

• Primary on-site support for key DC applications and technologies, including but not limited to WMS and WCS systems    
• Provide technical support to DC management and end users   
• Facilitate timely problem/issue identification, communication/escalation, troubleshooting and resolution   
• Perform system monitoring and maintenance activities to ensure system health, performance and data integrity   
• Develop and maintain system dashboards, reports and queries to support evolving business processes   
• Administer users/devices and maintain system security and user profiles   
• Assist with identification of system and process improvements   
• Gather business requirements and document use cases for large system changes   
• Collaborate with central IT development and support teams to effectively develop and test WMS enhancements, integration changes and system upgrades   
• Collaborate with and assist other on-site IT infrastructure support resources as needed   

Got the skills and experience? Here’s what we’re looking for:

• Prior warehouse, distribution center or manufacturing application support experience (HighJump WMS and/or Pyramid WCS administration experience a plus)   
• SQL knowledge and basic technical troubleshooting skills   
• Experience with distribution center processes, technologies and integrations (RF devices, telnet, conveyor systems, barcode printing, shipping systems, etc.)   
• Highly motivated self-starter with strong verbal and written communication skills   
• Demonstrated ability to work independently and to effectively organize and prioritize workload within a fast-paced, customer-focused environment     
• Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills   
• Understanding of systems development life cycle (SDLC)  

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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