Customer Data Analyst

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.  

We are looking for a Customer Data Analyst to join our team of around 1,700 people worldwide to help us power up the traveler's journey for millions of holidaymakers. If you are passionate about solving complex problems and skilled at analyzing big data sets, keep on reading, as you might be the perfect fit for this job. 

The candidate will have the opportunity to become a key member of the team leveraging the analytical skills to produce actionable insights and improve customer experience. Specifically, the analyst will have the chance to work on customer centric analysis and cross domain projects (Loyalty, CRM & Marketing, Login, Consents, APP, etc.).

Job Title -  Customer Data Analyst

Working model -   Chiasso hybrid

Team -  you will join the Data Analytics team within the Technology department.

Level - Professional (working in teams or individually on projects, with emphasis on technical/discipline knowledge rather than managing people) 

Location -  Chiasso

Contract -  Permanent - full-time (EUR 36 h/week) 

What your impact will be 

• Data extraction, analysis and reporting, in order to drive performance insights and support business decisions
• Identify, analyse, and interpret trends or patterns to optimise business performance
• Works closely with internal stakeholders in order to identify and prioritise business needs and opportunities 
• Explores and proactively propose new product and business opportunities 
• Communicates and presents results, insights and recommendations to all levels of the company, clearly and concisely
• Cooperate with other Data Analysts across the company on joint projects, to identify and exploit synergies and to preserve/improve governance on data and on business knowledge
• Closely partner with Data Engineers to identify data needs and support the data quality of the deliverables

Your expertise:

• At least 2 years of experience in a similar role 
• Strong knowledge of SQL and Excel.
• Good knowledge of data visualization tools like Qlik, Tableau, Looker, Power BI. 
• Proficiency in English.

Desirable:

• Python
• Ability to influence decision makers through presentations of analysis
• Familiarity with digital and ecommerce business
• Previous experience in the travel industry
• Experience in building pipelines and data models

How we work together:
- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h as full time), with a half working day on Fridays
- Flexible start and end of the working day
- Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:
- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
- Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.


Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• Offline Tech test
• 1st interview (Manager): with test review
• 2nd interview (Manager + team member):
• Decision making & Offer extended
  (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Please submit your resume in English
Please submit your resume in English