Business Development Associate - Partner Operations

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 13 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.

We are currently looking for a Business Development Associate in our Partner Operations division to join our fast-growing team at our office in India.

The Role:
Reporting to the Compliance Manager, the Business Development Associate - Partner Operations will be responsible for the growth of our Partner base across all our current and future markets.

Your role will include the following:
● Owning the Partner pipeline funnel across our international markets, from conception through to onboarding execution, including price and contract negotiations.
● Keeping up to date with newly onboarded Partners and smoothing out any issues in a timely and professional manner, including crisis and escalation management during the trial period.
● Document management, summarizing processes, learning and helping to replicate successful models across international markets.
● Creating business model conversion strategies in cities that are scaling and leading these conversions where required.
● Suggesting and implementing actions to improve the quality of partnership leads and identifying growth opportunities.
● Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements.
● Conduct market research for new and existing markets, including but not limited to price analysis, competitor analysis etc.
● Contributing to process structure and development for facility recruitment and onboarding.
● Be able to identify new and existing market strategies to improve our service offerings.
● Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
● Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:
● Excellent communication and relationship-building skills.
● Must be able to conduct remote presentations, discussions and negotiations with international stakeholders.
● Strong presentation & negotiation skills, with an understanding of budget restraints.
● Experience developing clear pipelines, and channel programmes for partner recruitment processes.
● Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking.
● Must be able to demonstrate creative thought processes for lead generation.
● Must be organized and a self-starter.
● Previous experience in a similar role, preferably for a start-up.
● Hindi/Urdu/Arabic/Spanish/French language skills preferred.
● Ambitious & entrepreneurial.
● Hungry for progression & process-driven.

Desired, but not essential:
● Experience with Partner acquisition CRMs and/or digital sales.
● Exposure to business intelligence platforms such as Data Studio.
● Experience in working in different markets internationally, with strong cultural awareness.
● 2+ years of experience in a high-growth start-up environment.
● Can ideally demonstrate a highly numerate and commercial mindset.

Note: Compensation for this role includes a performance-based variable component in addition to the fixed salary.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!