Outpatient Nurse and Office Administrator

Join Our Team as an Outpatient Nurse and Office Administrator

 Are you a dynamic professional with a passion for clinical care and operations? Laurencin Personal Physicians is looking for an Outpatient Nurse and Office Administrator to join our team and play a pivotal role in ensuring exceptional direct patient care while providing critical administrative support to achieve positive clinical experiences.

Who We Are:

Laurencin Personal Physicians (LPP) is a concierge medical practice in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice embraces a whole-person philosophy of care, honoring patient autonomy while utilizing advanced conventional and alternative approaches. Services include readily available appointments, emphasizing patient convenience and a focus on preventive care, diagnostic excellence, and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/.

What You’ll Do:

In this dual-role position, you’ll blend clinical expertise with administrative support to provide outstanding care and service. Approximately 70% of your time will be spent utilizing your extensive nursing knowledge and emotional intelligence, while 30% will be spent supporting front office/medical assistant staff and providing your administrative acumen for continued improvement of the services we provide.

Key Responsibilities

Clinical Responsibilities

• Supervise daily clinical operations, including front desk flow, back office flow, and general communications between staff members and physicians.
• Assist in rooming patients, obtaining vitals, and performing medical procedures as needed including wound care.
• Assess and triage urgent walk in patients using protocols and clinical skills.
• Address clinical concerns of patients arriving into the office in person, via phone, portal, or text.
• Handle prescription refills and provide patient education and support for activities such as self-administered medications, glucometer setup, home blood pressure exams, and wound care  as directed by the physician.
• Support the physician in providing care for homebound patients. 

Administrative

• Oversee the facility maintenance and manage supplies, medications, and vaccination inventories to ensure seamless office functionality.
• Ensure practice compliance and regulatory adherence, such as HIPAA, OSHA, and other local, state, and federal regulations.
• Work closely with vendors to ensure continued needed service and troubleshoot those relationships as necessary. 
• Train and manage the Front Office/Medical Assistant staff and conduct performance reviews.
• Provide the primary contact role for patient membership billing.

Who You Are:

You are a skilled multitasker passionate about delivering excellent patient care and operational efficiency. As the Outpatient Nurse and Office Administrator, you work closely with the physician, ensuring seamless communication, anticipating the practice’s needs, and proactively addressing urgent and routine matters to keep the practice running smoothly. You have keen attention to detail, strong problem-solving skills, and a commitment to supporting the physician and the practice's overall success.

Core Competencies:

• Compassionate communicator with excellent interpersonal abilities.
• Enjoy the challenge and privilege of delivering thoughtful, knowledge-based clinical care
• Proactive problem-solver who tailors solutions to the specific needs of the practice.
• An inquisitive, curious person who is eager to learn and teach new skills and new approaches  
• Able to move back and forth from the clinical to the administrative areas as needed

Qualifications:

• Active RN or LVN license.
• Deep clinical knowledge base including  medical terminology and medications, common adult primary care clinical concerns, and routine outpatient procedures including wound care.
• Complete knowledge of front desk responsibilities and flow including patient registration, insurance verification and referrals.
• Experience with triaging patients. 
• Strong clinical communication skills.
• 5+ years of experience in Primary Care, Urgent Care, Hospital, or Skilled Nursing Facility settings.
• Well-versed in using an EMR system, proficiency with Epic software  preferred.
• Current CPR/BLS certification is required.

Why Join Us?

At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care.

We offer:

Total Compensation: This role offers a base salary range of up to $105,000 depending on experience. We also provide a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) + match when vested, as well as paid time off.

A supportive and inclusive workplace.