Agent Services Admin

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. 

Powered by an advanced AI proprietary platform , a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

What is Aussie for Agents?
Aussie for Agents is an all-in-one platform that allows agents to market their off-market, pre-market and on-market listings under a VPA-free listing model while harnessing the Aussie brand, home of millions of customers growing by more than 800,000 a year.

We are looking for an Agent Service Admin to join our Agent Services division to work closely with our Business Development and Account Sales Managers in growing our registered agents within Aussie for Agents.

Responsibilities

• Set up new agent and agency accounts in internal systems.
• Verify company and real estate licence information for compliance.
• Ensure accurate branding is applied at both agent and agency levels.
• Manage and maintain property listing feed connections with agent CRM providers.
• Liaise with agency principals and CRM providers to resolve listing feed issues.
• Respond to agent customer service tickets as required.
• Collaborate closely with Customer Service Managers to ensure smooth onboarding and support.

• Strong attention to detail and accuracy in data entry and verification.
• Excellent written and verbal communication skills.
• Effective administration and task coordination skills.
• Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment.
• Proactive and solutions-focused approach to resolving technical or process issues.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging  workplace.