Buyers Agent Settlement Expert / Real Estate Property Coordinator

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

We are looking for a Settlement Support Coordinator to assist Buyer's Agents and clients
through the settlement phase of their property purchase. This is a critical administrative
role that ensures all documentation, processes, and communication related to settlement
are managed efficiently. You will be responsible for tracking key milestones, liaising with
relevant stakeholders, and ensuring a seamless experience for buyers as they move
toward property ownership.

If you have strong attention to detail, a solid understanding of settlement processes, and
excellent administrative skills, we’d love to hear from you!

Key Responsibilities

• Settlement Administration & Document Management
  • Oversee the end-to-end settlement process, ensuring all required documentation is
    completed accurately and submitted on time.
  • Track settlement progress and proactively follow up on outstanding items.
  • Ensure compliance with legal and financial requirements during settlement.
  • Maintain and organize settlement documents within internal platforms and CRM systems.
• Stakeholder Coordination & Client Support
  • Act as the main point of contact for clients, Buyer’s Agents, conveyancer, and other parties involved in the settlement process.
  • Manage incoming requests, updates, and inquiries via Microsoft Teams, emails, phone calls, and SMS.
  • Provide clients with clear and timely updates on their settlement status, ensuring a smooth and stress-free experience.
  • Address and resolve common settlement issues, escalating more complex matters as needed.
• Training & Process Improvement
  • Undergo settlement training to build expertise in contract processing, compliance, and key settlement procedures.
  • Identify areas for efficiency improvements in settlement handling and recommend process enhancements.
  • Maintain a strong working knowledge of industry regulations and settlement best practices.

• 3+ years of experience in a coordination, administration, or support role, preferably within real estate, property management, or a related field.
•  Accuracy in data entry and documentation is critical to avoid delays or errors in the settlement process.
• Ability to manage multiple transactions simultaneously while ensuring no details are overlooked.
• Proficiency in CRM systems, digital contract platforms, and workflow management tools.
• Ability to quickly learn and adapt to new technology to streamline the settlement process.
• Prior experience or training in property settlements, conveyancing, or real estate transactions is highly beneficial.
• Knowledge of legal and financial aspects of property settlements is a plus.
• Confident in managing client expectations, answering queries, and liaising with conveyancers and Buyer’s Agents.
• Excellent written and verbal communication skills for responding to emails, calls, and messages professionally.
• Ability to anticipate settlement challenges and take steps to resolve issues before they impact the client.

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

What's in store for you at Lendi? 

• Partially Flex-first (required to go to our Makati office at least 1x a month).
• Health Insurance (HMO) for you & 1 free dependent. 
• Health & well-being programs.
• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)).
• Extra allowances will be given for WFH set-up such as internet subsidy. 
• Life insurance effective on Day 1. 
• Access to training and opportunities for career progression/promotion.
• Fun & exciting monthly social clubs - at the moment done virtually.
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

How to Flexi-first:

You must have a stable fixed internet connection (minimum 25mbps). An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
 
We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people, and our organisation gains tangible benefits. Ultimately, this creates a melting pot of creativity. 
 
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